Issues w/HSN pre-authorization process
Does anybody else have this issue with HSN and HSN only? I order bunches of clearance items when they offer free shipping over $75.00. I think I ordered 3 or 4 days of items. My issue is the process they are using is like doubling the charges on my bank account. They pre-authorize like everyone else does (QVC, Kohls, Walmart, etc.) but when they go in and process your payment and actually take it out, they get that money but the pre-authorization does not fall off for 3 business days, which if a weekend is involved is actually 5 days. So it is like doubling payments. How come when they process and take out the money, there are still the pre-authorization charges for 3-5 days after that? Only HSN, this is not the issue with QVC or anbody else I have ordered from (which is about 4 other vendors). When I order from QVC, there is pre-authorization but when they process the item, the charge comes out and the pre-authorization drops immediately. So when ordering from HSN, you have to have double the amount in your account or else you risk not having access to that money, although the bank can see it is just pre-authorization. You cannot access that money that they are tying up even though they took the money out already. Really aggravating, not my bank or else it would happen with QVC also and it does not. I talked to my bank and it is not them, it is HSN and the process they are using. I don’t remember this happening until about 4-5 months ago when it started processing this way. Any new changes in the last 6 months? I don’t like it and am really hesitant to order over $100 again.
I had problem using Paypal. Could not order and will NOT order from HSN . Too many error messages, throwing an order back with ridiculousness trying to get you to order more stuff, I guess. Whatever, I’ll order from easy to order websites instead of sneaky website like this.
Update to previous entry… 2 items I ordered on 12/31 to equal $100.00 are still in pre-authorization stage on Jan 7th, even though the 100 bucks was taken out of account by the 4th. So what is going on with your pre-authorization process? It’s like once you take the money out, you pre-auth again??? The bank says it is HSN and I could fill out paper to demand release of monies. Do I have to do this every time I order through here?
Posted in Talk Among Yourselves
01.09.16 2:34 AM