HSN essentially called me a liar
I received a very upsetting letter from Customer Service on Saturday about an item that I purchased but never received. It was a twin size Soft and Cozy blanket that cost $20 on sale , that came up as delivered but I didn’t get it. The day I checked and saw it said delivered I called about it. The customer service agent said it’s coming with the Post office to give it another day. I waited another day and I never received this item so I called again. The agent said she can do a return for this item and that would start an investigation. I said by all means please do because I knew that I didn’t have it. They marked the item as returned and sent an email to me to confirm this.
The letter says that it did an investigation and it has been proven to their satisfaction that it was delivered and that they will re bill me for the amount of this item.
I received this letter Saturday before I was traveling out of town. When I got to the hotel I called CS. I was so angry and I still am. Why would I lie about this item when I have spent a lot more than $ 20 in the past year and a half of doing business with HSN.
I am very skeptical about continuing to purchase things and taking the chance that this can occur again.
The agent I spoke with said that they will take care of it. I don’t know who to believe anymore. I have enjoyed most of my shopping experiences with HSN but this experience makes me uneasy. I don’t feel they have the right to treat their customers this way. I hope that this letter will be forwarded to all the major players who make the important decisions regarding the fair treatment of their customers.
If they won’t make it right for you, just call your credit card customer service and dispute the charge since item was not received. I have rarely had to do this but the few times that I have it has always been credited back to my account. I don’t know that I have ever had to do it with HSN because I usually don’t have any problems that HSN customer service doesn’t handle for me, however it has been our experience (even in our own retail business) that the credit card companies just reverse the charges to refund the customer.
Some of them say they will send you a form to sign but not usually. (in my experience)
I’ve had something similar happen. UPS delivered it to my neighbors door. My neighbor didn’t bother to drop it by my door for 2 days.
I would bet someone stole it from your doorstep or mailbox.
i am sorry that you had a bad experience, but hsn is really good about taking care of us. good luck, i hope it works out. i am sure they will make it right,:heart:
I have never had a problem with anything delivered from HSN in particular, but I have had packages that the post office delivered to my neighbors.
In my old neighborhood it got really bad! We lived in a cul-de-sac and started getting each other’s mail all the time. We weren’t real friendly with our neighbors, but luckily everyone was honest enough to return all the mis-delivered items.
Unfortanately I wonder if some of the problem is the post office. Once they get the thing it seems to be their liability. Ordering from other sellers in the past when things were mis-delivered I was always told at best they would “help me file a claim” with the postal carrier.
With what HSN charges for shipping it seems we should have some insurance on the shipped items.
In my neighborhood and with the address I have – mistakes happen all the time with things being delievered to the wrong house all the time. Thanks heavens, for the most part, most people will take the item to the correct address but you have to know that not all people will go out of their way to do that.
To HSN manager Candace;
This is the same answer I was given the last time-I DID NOT get both refunds- How did I use 2 cards, that was never answered.
Thank you for trying but it won’t change anything-.
?, the post office does sometimes misdeliver packages, because it happened to me. I never received a package because it was delivered to an address with the same house number as mine, but on a different street. The online tracking showed delivered to me.
When the post office delivers a package and scans it, the GPS coordinates are also recorded. This doesn’t show up in the online tracking, but if you call or visit your post office, they can confirm whether or not the package was delivered to you, as long as you don’t live in a multi-unit building.
Hopefully this doesn’t happen to you again, but if it does, call the post office first, and ask them to check the GPS to see if the package was delivered to somewhere other than your house. Sometimes if it’s checked quickly, the carrier can retrieve the package and get it to you.
Even though HSN has processed a refund for you, you might want to call the post office anyway. If they can confirm your blanket was delivered to the wrong address, maybe they’ll give you something in writing so you have proof to show HSN. If by chance HSN has a black mark on your account, it could possibly be removed.
A few months back I sent back a electric skillet as it was defective, HSN sent a replacement which I refused at the post office (my daughter didn’t want it as it was so large). HSN only paid back my first payment, the balance left was $27. and change, I never got it, they said I had used 2 cards,sent the 27. to my bank. My bank never got it. So I paid for a skillet we never used, sent back.
Posted in Talk Among Yourselves
08.01.16 9:05 AM