hsn and comenity bank
I’ve been a long time customer of hsn i love hsn , BUT their bank comenity bank ,they have now doing their accounts . Are ripping off some of their customers. My acct payment due date WAS on the 5th of the month, comenity changed it to the 1st, i am disabled on social security disablity , and ss is availibe on the 3rd. i call hsn and was told to call comenity, the name on the invoice. they said they couldn’t change in back . The ripp off is, when i use THEIR website and make a payment before the 1st i get a 35.00 late fee, when i use my banks bill-pay early i get a 35.00 late fee. I’ve called and some times gotten 1 late fee reversed. but now i have hundrens of dollars in bogus late fee . I actulty have been told “no matter when you send in the payment ,we are going to charge a late fee “, WHF ***
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Hsnsam did they give you a reason why they can’t change the due date? It seems a little harsh that the bank won’t try to work with you AND then you’re getting the run around from HSN. HSN should step in. It’s the bank they chose to handle their accounts…Ronnie
hsnsam, my payment with Comenity is due on the 27th and every month I go on Comenity’s website and tell it to pay my bill on the 27th. My payment has never been considered late. BUT–and this is what may be of help to you–my payment never actually comes out of my bank account before the 29th. If your due date is the 1st and your funds are available on the 3rd, you ought to be able to tell Commenity to pay it on the 1st with the funds coming out of your account on the 3rd.
However, I would think that they could change your due date to some other date, even if they can’t "change it back" to the previous date and I think I would pursue this option further with them.
Whoever told you you would get a late fee even if your payment is on time is wrong, wrong, wrong!! If I was told that, I would call and go directly to a supervisor. I know it can be hard to get through, but the CS person that told you that is making the bank look bad, and it maybe on tape, so I would hope if there was confusion somehow, this would be rectified quickly as it is now online. Good Luck
Posted in Talk Among Yourselves
07.28.15 2:18 AM