Free Shipping…Not Free Returns
I just emailed customer service about a pair of shoes which I found cheaper on another shopping site beginning with the letter Z. So I asked if they price match and if they charge for returns on a free shipping item. The answer came promptly and no they DO NOT price match and they DO charge for returns on a free shipping item, namely the shoe in question. Anyway, I have decided to do my future shoe shopping at Z’s because they have free shipping and DO NOT charge for return shipping and in this case, the shoes were cheaper than HSN’s price. This is a catch 22 situation because if I return the shoes, I’m out shipping costs and if I keep the shoes I am paying more for them than at Z’s. I have learned a good lesson. Namely, HSN does not always have the cheapest price and I will do more comparision shopping in the future.
ebony46, when I see a pair of shoes I like on HSN, I google the brand and shoe style name. I usually find it cheaper on Zappos, Nordstroms , Macy’s etc.or the brands own website with free shipping and delivery. I learned my lesson a while back with HSN. I found a pair of Steve Madden shoes that were here on HSN for $89, on sale for $54 on Macy’s website with free shipping. I ended up buying the shoe in two colors on Macy’s website.
Thanks for sharing this. I’m getting tired of buying used/returned shoes.
I love this store. I love its parent store too. Shop there and get good deals on shoes all the time.
Enjoy your shoes!
ebony, you probably know this, but just in case you’re so frustrated you haven’t thought it through:
If the cost of the shoes at Zappo’s plus the return shipping cost for sending the shoes back to HSN is less than what you paid for the shoes from HSN, then return them and order the others. If not, you’re ahead at this point just to keep the shoes from HSN. (If you decide to order the other shoes, be sure your order is confirmed before you return the ones to HSN or you could end up with none.)
We’ve all learned the hard way to comparison shop, even on things from HSN. Every store has advantages and disadvantages and you just have to decide which ones are most important to you.
Posted in Talk Among Yourselves
04.14.16 2:17 PM