fees fees fees
I started shopping with HSN about 2 months ago and have bought a lot of fashion items since. I at first did not realize you would be charged a return shipping fee even on an exchange. I needed to exchange a couple items and one rep said “i changed my mind”. How about I bought on good faith that it would fit and of course could not try on ahead of time. I do not like this way of doing business. If you need to exchange they should allow the free return and free ship on exchanged item. I am going to definitely limit my shopping going forward.
I never return or exchange an item without first talking with CS. Works out better that way when it comes to S&H fees. Try that next time.
Most companies dont cover return shipping except if the item is damaged or they ship the wrong item,etc.Return shipping fees would eat into profit quickly if it was covered for other things such as just changing ones mind.Many people would just order without much concern if they knew they could just send it back free of charge for any reason.Shipping charges are outragous now even at discount rates.I mailed 3 pairs of jeans via Fed X at standard rate and it was still almost $15 so I can see why a company would not allow free returns for "Just Because" or "I Changed My Mind" reasons.
I think most return shipping credits that are covered on HSN are issued as spendable cash which is better than getting nothing back on return shipping.
Many years ago I purchased fashion from HSN… wow what a disaster. If your going to do that (shoes included) check out the product name in the real store to see how their sizing and prices go. Dont ever buy a fashion from online or TV unless you know the product name. Yes, then check the reviews but they wont ever reimburse shipping unless it is their error. However with electronics the one nice thing is there is no restocking charge which is what a store would charge you. With jewelry just make sure your not buying faux because that is junk anyway. Gold and Silver with real stones is great or HSN has tecnobond (I havent done that in a very long time) and that is good so long as they have real stones or no stones. Good Luck
If you want free return shipping, don’t buy from TV Shopping Channels. Sure, some Customer Service Rep may be able to waive a return shipping fee on occasion, but for the most part, you are on the hook for shipping both ways.
As a reformed shopper, I can only advise you to think twice, buy once – and READ THE FINE PRINT. Also, check out all the reviews, starting with the lowest ratings, to get a better idea of what you are ordering, and check the web for better prices. CAVEAT EMPTOR.
melissa… Reach out to the Mods on the ‘Customer Service-Need Help’ Forum. They may very well be able to waive this fee.
Posted in Talk Among Yourselves
10.19.15 5:25 PM