easy return lable
is anyone being billed $7.95 for a return? i returnd a sporto jacket in wine that was too small so i called and asked for a one in a large in black and the rep. he told me to send to send the other one back when i revieve the one in black. i did. the suppervisor i spoke to told me i never called to tell hsn that i was sending the one in wine back stateing” it showed up here out of no ware and we” hsn dont know why’ you sent it back and for that im being billed $7.95 for the easy return lable. i asked her then is therd anything there on a black in a large? she said yes’ it was deliverd so i asked her if it shows why i had a black in a large sent out? she said yes’ it shows an exchange. i then asked her if it shows that i got the exchange in black in large , then why does she say that it shows no phone call about the jacket? and i reminded her that those were own words out of her own mouth. i asked her when did hsn start making us pay $7.95 for the easy return lable? was it 2018? she said its always been in her 5 yesrs. i said im a customer sence hsn was the home shoping club. then again in 2003. in any returns, i never paid to return them. she kept repeating only damaged or defective items no charge to return. i asked her do customer pay 7.95 if the clothing item is too small, she kept repesting i dont pay if its defective or damage. when she said i didnt call returning the jacket’ she had to back up her miss spoken words but thats not stopping me from wrongfuly paying the 7.95. does anyone know if hsn just started making us pay to return somthing thats too small? thanks.
I believe when you exchange an item you do have to pay the return shipping which does kinda stink considering you are exchanging not returning. I have only had the return fee waived when the wrong item/size was sent or the item was defective/damaged.
Posted in Talk Among Yourselves
02.12.18 1:10 PM