Has anyone had there account closed. I always have to order 2 sizes and then return the one that doesn’t fit me and now HSN has closed my account. I really do like HSN. Any advice? Thanks.
I have also had my account closed. The reality is that HSN will drop you as a customer and their decision is final. It doesn’t matter how long you have been a customer, how much money you’ve spent or even if the account problems are not under your control. It’s not worth arguing with CS because there are many other retailers who will gladly welcome us as customers. My advice is to look at their online competitors. You’ll find similar merchandise, and similar convenience and value.
Seriously? HSN closes accounts? What is their explanation of this? This is an online shopping channel where we have no choice but to trust that something may fit or not fit…or where a product is well made or not.
I would think HSN ‘expects’ many returns because of this. Also…they make MILLIONS in return charges and then send a lot of those to their closeout centers. As a retailer, I’m sure they’ve built these returns AND return shipping into their bottom line P&L’s too.
On top of which…they make MILLIONS in initial SH too. Are we to believe that a $3 – 7.00 SH actually COSTS them $3 -7.00?? Of course not. These charges are also part of their bottom line profit margins. Just think of it. Take that $3-7.00 SH multiplied by say…100,000 of some kitchen appliance or skin care product they sold. Those numbers for HSN are STAGGERING…and that’s just for say…ONE PRODUCT.
If they were to close accounts because of returns…then shame on them.
Are you sure it wasn’t a mistake?
Well, that’s just wrong. Being that most of the time we cannot be sure which size to get, we practically have to order two sizes if we are afraid the product will sell out… Then why do the hosts always emphasize that we could buy two sizes???
But yeah – I heard plenty stories of people whose accounts were closed because of returns.
My account was locked several years ago with no explanation. I called customer service and was rudely told that I returned too many things. When I tried to dispute her claim, she hung up on me.
So, I no longer watch this channel.
Out of curiosity, today I tried my account to see if it was still locked. It was. So I sent an email to CS. This is their response.
At HSN, our main focus is on delivering great shopping experiences for our customers. This requires us to have available inventory of our products as well as a variety of items. Many of our products are in demand and sell out quickly. In these cases, some customers who wanted to purchase our products are required to wait until we receive additional quantities, or they are unable to obtain the products at all.
We noted that you had placed a large number of orders with us and have then returned the majority of the products you purchased. In many cases, we are unable to use the returned merchandise and are forced to take a loss on the product, even in the cases they are not worn. This amount of returned product prevents other customers from obtaining the items they truly wanted.
I’m sorry that we were not able to provide the level of quality you desired with these returns, and unfortunately we decided that it would be mutually beneficial to end our business relationship. Thank you for your understanding in this matter.
hsn.com Customer Service
This is not right. They should at least issue a warning, no?
Wow! I buy different sizes and sometimes differnent colors too, with most of my orders. I’ve always paid my bill on time,, and when I return items they almost always have tags still on. I have only once returned something after washing. After reading this, I wonder if my days are numbered!!
I’m so sorry your accounts were closed and I’m speechless. I wonder what criteria is used for HSN to make such a decision. I think that HSN should display warnings and guidelines about returns.
Further, I don’t understand why the hosts always encourage customers to buy 3 sizes, fragrances, etc., and state: "if you don’t like an itemt you can always return it" and "we do not charge re-stocking fees like other stores". If these statements are conflicted then HSN indulges in false advertising. I find it difficult to buy their clothing as each manufacturer has different measurements for their garments. I’m generally a size 8, but sometimes I have to go up to a 10 because the tops are too small for my bustline, and then I run into a problem with my skirt, because my hips are small, and depending on the cut I can wear a size 6. I now have an uneasy feeling about buying anything from HSN. Perhaps it’s good as I’ll save a lot of money.
NBC threatened to close my account a few years ago because I returned some of their makeup. Hence, I stopped buying from them and I closed my account. Needless to say, after doing that, I received countless emails with coupons and statements saying "we miss you, come back". HSN should stop and think before they close accounts because there’s a lot of stiff competition on line. I have promised myself that I will not watch some shows but then I might happen to see something when channel surfing and I end up buying an item, only to find out that it’s not what I expected. Sometimes texture and shade of materials for clothing is difficult to gauge from the TV, same goes for workmanship. For electronics some of the important information is undisclosed by the hosts, and then when it’s received I find out that there are some features that I don’t fant, and the important ones are not in the product. I think HSN needs to take such differences into account.
I’m going to be very cautious buying things in the future, needless to say, returning stuff is a laborious task, and is costly. I guess caveat emptor should now be factored into purchasing items aired on TV..
That’s sad. The only negative experience I had was one bracelet but they followed rules and that’s life. I am so thankful for HSN because they treat me nicely. I guess it is a good warning. I read all the reviews for every product on HSN and other merchant sites for the same product. I am so careful to buy anything that doesn’t have great reviews. On a budget I would hate to lose my flex pays. It has allowed me to acquire some really great things over the years that make me so happy.
This is just sheer insanity. I can see if HSN were a brick and mortar store where you can see, feel, try on items…but in no way is it eithre fair nor good business practice to close a customer’s account simply because something doesn’t fit. it is just crazy.
Well…I have to exchange my WP rice cooker because after three uses, the non stick coating is peeling off, and the cookbook arrived damaged. Believe me, I will not be ordering again unless this is handled correctly.
This is why I NEVER EVER order clothes, handbags and such from an online shopping channel too. I’ve had horrible luck with sizing from the ‘other’ shopping channel, and had to return most of what I had ordered, so haven’t purchased any kind of clothing at all from them in years. I do seem to have better luck with appliances both here and there. But for those who ‘do’ order clothing? How unfair is that when a shopping channel closes an account for the return of either ill fitting or wrong ordered sizing???? I am sincerely shocked to hear all this.
Like I said…Caveat Emptor, gals!
No mistake. HSN locks your account and blocks your address, preventing anyone in your household to order from them.
I have been an HSN customer for about 15 years. I ordered mostly Terry Ellis clothing line and Joe Mangano, I believe thats the name, household goods. I spent hundreds of dollars monthly. I curbed my spending when I retired in 2008.
After retirement, I started stocking my closet with more casual clothing. I started ordering a lot of DG2 jeans. Diane Gillian would encourage you to order the size you want to be, because her sizes ran large. So, I would order the size I wanted to be and my normal size. She also encouraged you to order regular and tall. one to wear with flats, the other to wear with heels. I had a heck of a time getting the correct DG2 jean fit. I returned many of them. The next thing I knew, my account was locked with no explanation. The customer service rep was rude when I called, and when I questioned their tatics she hung up on me. So much for being a loyal customer.
So, as far as I am concerned, HSN can keep their select client base. I’ll spend my money where it’s appreciated, and I am respected. Whenever I call Nordstrom, they thank me for being a loyal customer. They don"t focus on my returns, only my expenditures.
HSN has no loyalty to their customers.
BTW. I never wore anything that i returned. The packaging was even intact. Items that came with tags on them. were returned with same tags still on. I actually was stuck with somethings that didn’t wear well. Although, still within the return period, I would not return them after wearing.
Call customer service and tell them about all the money you spend at HSN. It doesn’t make sense for them to close you out and I’m sure someone with a little smarts could help you out.
Posted in Talk Among Yourselves
02.24.15 3:23 AM