Worthless Tech support
Just got a reply to my report to tech support for not getting my 350 tickets on Tumble Tiles.
They have REFUSED to credit me my tickets!!
“Regrettably, we are unable to add any tickets that you did not receive.”
“if you are not logged in to your account or a lapse in a good internet connection at the time of submission may cause your points not to be saved.”
If I wasn’t logged on or didn’t have a good internet connection I wouldn’t have gotten the “Oops sorry, there was an error” message from HSN! I was still connected, was still in the arcade, was still able to play games. HSN made an error, they sent me a message that they made an error and now they refuse to correct their error!
This is an ongoing problem with HSN”s arcade team. Is there NO ONE THAT WILL TAKE RESPONSIBILITY?
I’ve lost more tickets than this before in repeated black screens after completed games.
It’s that I’m supposed to accept this absolute lie as an answer to a legitimate problem. This is revolting, it’s an insult to my intelligence.
- This topic was modified 1 year ago by Myra1.
I guess it is true misery loves company not wishing anything bad on anyone else but it is nice to know that I am not the only one that is having these problems with these Worthless Techs they have no idea what they are doing they should be asking us to help them. I think Confusion reighns in their minds. They need to find some type of work that is not too hard for them they certainly do not know how to do this job
You Can say all of that again many many times for me I have been having problems with them for a long time I can not even play treasure chest any more they will not give me a fair game no matter what they determine I am not going to get past a certain number and they just stop giving me my points it is like a little game they play to harrass you. when it comes to treasure chest I can not get a fair and honest game
Well, I have to now eat my words, after posting in Customer service the other day, a very kind hearted lady in customer service referred my complaint to a supervisor and promised me that I would be contacted. She sent me the sweetest, most honestly caring email I’ve ever received, really restored my faith that HSN DOES have employees that care.
I have been contacted by three Senior Customer Service Account Supervisors in the last couple of days and have been compensated beyond what I was expecting, I guess due to the loss of a lot of tickets in Lights, Camera, Subtraction with all of the black screens after winning in addition to Tumble Tiles.
I’m stunned, yes, initially I got the usual uncaring, canned response we all get, if we even get a response. I don’t know how or what this Customer service rep did, but she is a treasure. I just purchased a new lawnmower from HSN because of her.
It’s not customer service it’s arcade support!!! They’re very lacking to reply, refused to change my age discrimination!!! Nickname was assigned to Me by arcade ghost, not by me. My nickname has been Andy for several years now, and I use first half of email always!!! So in response CS is great!! Arcade moderators don’t care, I’m totally disgusted by this darn Honda adv ccan’t get it off, it’s Google ad!! Change it already
Hugs, Andrea aka 59-60.r
I am also in the “No Tickets” club and I have written to HSN Customer Service and exchanged many, many emails with no solution. Then I started posting in the HSN Community and several mods or HSN arcade hosts actually replied. I provided all of them the pertinent data and did all the usual clear cache/cookies. Then CRICKETS – absolutely no response after answering all their questions. I am retired so it was just a case of wasting my time trying to get a solution from people who are being paid to run this program – and all I got for wasting my time was – CRICKETS.
@myra1 – I feel your pain and sympathize with you.
@pipman – I totally agree with your sentiments.
@velveteenrabbit7 – You have said everything that I have been thinking AND I also want to thank you for posting the answers for the daily code. At least I am getting those tickets since most of the games I play are not giving me the tickets I have earned. Thank You!
You are very welcome Sweeney.
“or a lapse in a good internet connection at the time of submission”
That is one of THE lamest excuses I’ve ever seen. And they are making it YOUR fault!
What a joke.
Sadly, this seems to be the norm since the arcade update. There is zero follow up and 99% of the time people receive canned responses like you received. I miss when they actually tried to duplicate problems and worked toward a resolution. I don’t even think any problems we report are even forwarded to the arcade team since we are now directed to customer service by using the help option.
Posted in HSN Arcade
05.02.18 6:08 PM