Ryan and Krissy – Please Read
Hi Ryan, Krissy, Jan Joyce,
I just played “Search Party Word Search” game and below is a screen shot of my results from finishing the game. I did NOT get any tickets as I checked my reward history 3 times in 15 minutes or once every 5 minutes. There is something wrong with this game and I have reached out to all of you in hopes that someone will be able to help me. It won’t be the end of the world but it would make it more fun if this game gave the person playing it the correct tickets he/she earns. Thanks!
Search Party Word Search Game
LOOK AT YOU
You scored 8700 points!
You earned 30 tickets!
Share my score
Hi @sweeny22, I am so sorry that it’s taken me this long to get back to you. I just wanted to let you know we’re still looking into the issue with some of the games not awarding the correct amount of tickets. Once I have more info, I will let you know. I really appreciate your patience while this gets looked into.
Thanks, Krissy, for sticking with this sticky issue. I have been reading lots of posts on this forum and I think most of us are still having the same problems with playing games and not getting tickets. It just seems so strange that some games work AND some games don’t. I would certainly hope that the Arcade Team is equipped to resolve issues such as these in a much more timely manner. You really don’t want all this negative feedback, do you?
You’re welcome @sweeny22,we do try our best to keep up with it all. We try to get to as many concerns as we can and are taking them down as they come along. We also try to duplicate many of the issues that some of you are facing as well.
Thanks for hanging in there and I’ll certainly keep you updated as I get more info.
Thanks! I will be so happy when someone resolves my issues – the Search Party Game is still not giving me tickets but I play it every day anyway!
@sweeny22, I’m sorry you weren’t given the correct amount of tickets. It’s our intention for you to receive what was earned. We were unable to recreate that scenario on our end. While checking within the 15 mins; did you happen to refresh the browser and clear any cache or cookies? It can be helpful in correcting your Reward History. If that doesn’t work, please reply with the type of device, browser version and operating system you are using. So, we can forward this over to our Arcade Team.
I want to thank you for responding and showing some interest in my issue. I have done everything you suggested and I am still showing no tickets in my reward history for this game.
I have been emailing HSN Customer Service so I will copy and paste our conversations to bring you up to date on my original problem.
ME (4/1/18) Every time I play the “Search Party Word Search Game”, I receive no tickets. This has happened all week, All the other games I play work fine and I am receiving the tickets earned from these games. Can you please help? Thanks!
HSN (4/1/18) I am sorry your points have not appeared for the Search Party Word Search Game in the Arcade. I have reported this, but if it continues I need to ask you for some additional information to better assist you. If it goes on more than 72 hours please let us know the following information:
Device Type: (Example: Laptop or Mobile Phone…)
Operating System (Example: Windows 10)
Browser & Version: (Example: Firefox 50.1.0)
Issue Details: (Examples: Name of game, date and time played, score received)
With this information our Technical support will be able to get to the bottom of what happened and resolve it.
Thank you so much for your assistance in resolving this. We look forward to hearing from you in the very near future so we may assist you as quickly as possible.
hsn.com Customer Service
ME (4/1/18) Hello Jan,
Thank you for your prompt reply. I didn’t think anyone would answer on Easter Sunday! Below are the answers to your questions:
Device Type: Desktop HP computer 64-bit operating system x 64 – based processor (Intel Core Processor)
Operating System Windows 10 Home Version 1709
Browser & Version: Microsoft Edge Version 41.16299.248.0
Name of game: Search Party Word Search Games
Date and time played: I have been playing it forever! but the last 2 weeks, it lets me play the game but doesn’t give a score or show points earned.
Score received: Cannot provide because it never gives points and I have checked my Rewards History for the past 10 days and there is nothing listed
Thanks for your help and let me know if you need any further information.
HSN (4/2/18) Hello Cynthia,
I am so sorry that our new arcade games are a source of frustration for you. That is certainly not our intent, but we do realize that when changes are made, regrettably, not everyone will be pleased with them.
I have passed on your thoughts to our leadership as your feedback on our service is very important to us. We need to know what we are doing well and what we could do differently to ensure that we continue to provide a high quality experience to you, our customer. Also please be sure to clear your cookies and cache to ensure your device is running clean, also making sure you are running the latest version of Flashplayer for smooth game play.
I hope this information helps you and feel free to reach out at any time for assistance. Thank you for shopping HSN, you are appreciated.
HSN.com Customer Service
So now I am truly frustrated and not having legitimate answers as to why all of a sudden I am not earning or receiving tickets for this one game – yet all the other games work and I am earning and receiving tickets. I have also posted in the Community Forums – see “No Tickets” started by Melvareds.
Posted in HSN Arcade
04.10.18 5:12 PM