I am not getting my points for the games I play it tells how many points I got for the game but it doesn’t add into my point balance
Look in the upper right-hand corner to see if you are logged in first (where it shows your tickets); if you are logged in, then send an email to the HELP section #37 & tell them what you’re playing on (PC, phone, tablet, etc.). Give them the program you’re using (Windows 10, etc.) & the browser you’re using, the game you’re playing & the score. They don’t look into it if it’s on Community. You have to email them & give them this info. Then they will look into it & most times, give you the tickets you should have received. Often times, I’ve found I’m not logged in even after playing for some time. Somehow you get logged off & have to log in again. Many times it will give the tickets but then go immediately to 0 tickets. Check your Rewards History (in your profile) to see if they did indeed, give the tickets already. This has also been happening to me. Good luck to you both. Debbie
The same thing for me-this is an ongoing issue which I have posted several times.
Posted in HSN Arcade
08.22.18 6:21 AM