I REALIZE

OODIEBOM
07.30.21 5:59 PM

I realize you send all questions pertaining to the Arcade games direct to those responsible. However, to be left in the dark for months without an answer is absolutely WRONG. It takes just a few minutes to reply. Under the old regime we seem to know why the games were down. Today, it’s as if the customer does not exist. Bad PR and definitely not good customer relstions. An answer would be greatly appreciated.

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- xango
- 07.30.21 7:10 PM
HSN, I second that. It’s bad customer relations and absolutely most certainly bad PR.
- HSN_Angela
- Moderator
- 07.30.21 8:27 PM
I’m sorry, @oodiebom, I completely understand your concern and apologize for not being more diligent with our follow-up. I will report your concerns and personally do my best to share results with the community. Thank you so much for your patience and understanding with us.
- MzKatz
  
  07.31.21 2:22 AM
  
  Thank you, Angela! Much appreciated! You probably don’t think some of us don’t have much of a life to complain about a silly game (but honestly…we do!!) It’s an outlet for some of us! Appreciate your help and thank you!
- pbjelly
- 07.31.21 2:06 AM
I agree with @oodieborn about how awful HSN’s customer service is in regard to these games not working for months.
- Simple11
- 07.31.21 2:15 AM
The problems are pretty serious, when you can’t complete the $250 shopping card and games that require the “now defunct” Adobe Flash Player. And when you see people winning those games over and over again, that raises suspicions on my part.
- Chloe606
- 07.31.21 6:39 AM
I wondered if anyone was winning the games more than once. I’ve only one once in four years.