HSN ARCADE GAMES NOT WORKING
It’s been several days now I’ve not been able to play regular games. I can do the daily spin and the weekly game but that’s all. I get a brief flash on the others and then it goes blank. Does anyone have an answer for this?? Thanks.
I cannot play HSN arcade free games because of ” flask”, and I cannot work with “flask”. I ale-ways could play the games before, Please fix this problem. I cannot, not savay with computers. Connie
FOUND THIS AND MAYBE IT WILL HELP SOMEONE ELSE HOPEFULLY.
Article ID: PROD-2664
How can I get assistance with the HSN Arcade?
Please be sure that your device meets the minimum requirements:
1.5 GHz processor
56k internet connection
OS: Windows 7/Windows 8.1/Windows 10
Mac OS: Mavericks (v10.9)/Yosemite (v10.10)/El Capitan (v10.11)/Sierra (v10.12)
Browsers: IE 11, Microsoft Edge, Safari v6.*, Mozilla Firefox v52.*, Opera v10.*, Google Chrome v50.*
Versions: v5, v6, v7, v8
Browsers: Google Chrome v50.
Versions: v9, v10, v11
Browsers: Safari v8
Most issues with games and tickets not displaying properly can be remedied with a simple clearing of your browser’s cache and cookies. This (external) Google Support page shows you how to clear cache and cookies on various browsers and devices: https://support.google.com/accounts/answer/32050?hl=en.
Also ensure you have the latest version of Flash: https://get.adobe.com/flashplayer/. If you use Google Chome as your web browser, please read this (external) Google Support page article to enable Flash on your browser: https://support.google.com/chrome/answer/6258784?hl=en.
If you are still experiencing issues, please email us to report your issue. Be sure to include specific details so that we can log and research the issue.
Device Type: (Example: Laptop)
Operating System: (Example: Windows 10)
Browser & Version: (Example: Firefox 50.1.0)
Issue Details: (Example: Name of game, date and time played, score received)
Please note that the feedback option below allows you to rate this answer and let us know if the information was helpful or how it could be improved. If you need a response or assistance from a Customer Service representative, please click here to use our email form.
Open in new tab
Jcath, I just went back to see the instructions for the flash & I can’t find them right now. Go to help & at the bottom where it says “Do you still have a question, ask customer service personnel to relist the steps that will help bring Flash into getting your games loaded again. I can’t find the place where they listed them all. If they don’t get back to you, let us know. I’m sure someone will post them again so they make sense for you. Sorry! I shouldn’t have tried to explain when I didn’t list the entire contents of how to do this. I probably only made you more confused, but I did follow them & got the games to load again so I can play. Good luck, Deb
Thank you so much. I’m so not computer savy but I’ll try to do this. 🙂
Please look on the instruction post where they list how to rehook up Flash. Two of us had the same problem. I put steps on how to do it somewhere earlier in a post but my terminology for doing this leaves much to be desired. There are clearer instructions where they tell us about the new games coming up. Look into those posts to find out how to get the flash working again. It turned out to be the reason my games weren’t loading earlier. After doing the clearing of cookies & caches (?) or whatever they call it, I did the Flash instructions twice & now they work. It starts with “Open Chrome”. Go to the top right & click on the 3 dots vertically up & down (3 dots in a row up & down). This will bring up Settings. Click this. At the bottom click on “Advanced”, etc. etc. etc. . . . Doing this brought the games back on loading for me. Good luck to you. I know someone else will have a much better instructional on this than I can. Look for the post that starts how this goes with “Open Chrome”. I left enough of it, I hope, to help you find the right post to get Flash started. About 7 steps to doing it. I wrote them down first & then followed the steps in order. At the end you will have to list HSN.com if it’s not listed in the Flash list. This was at the end after clicking on turn on “Allow sites to run Flash.” Good luck to you. (I’m only giving you the start of the instructions so you can find them on the post where they tell you about the new games.
Posted in HSN Arcade
2 days ago