do techs read these complaints
6/27 kicked me out again, put on another game, given no points
@gabbie1, I’m sorry, but in general, “no.” They posted that they would follow the “Arcade Updates” thread, but I’m not sure if they’re still following that or not. The forums are a way to communicate with other posters. If you need help with playing a game, you’ll probably find someone here that will be able to give you pointers. We can only give limited ideas to fix things that have to do with your device interfacing with their website. I know you’ve been around long enough, gabbie, to know all this.
If you’re having consistent problems with the game(s) loading or not playing properly, you need to go through the procedures they’ve set up to address your concerns. That starts by going through the Tech section of the Arcade Help Menu and jumping through the hoops there before you contact the Arcade Team through #37 on that menu. When you contact them, you will need to provide the following:
Type of device you’re playing on (phone, tablet, PC, Mac, etc.)
Operating system (Windows, etc.)
Browser or app (also include browser version if you’re using a browser)
Specific game(s) involved
What exactly is happening–Is the ticket screen not coming up? Is it giving you 0 tickets or not listing tickets?
What steps have you already tried?
I’ve found that if I follow these steps and approach them with courtesy, I always get a reply. Sometimes they can’t help me because they can’t re-create the problem. The more people who report a problem and the more detail you can give them the better as that will help them isolate where it might be coming from. Computer Programiming is an art, not a science, (even though they call it “computer science”), and finding things that happen to some, but not to others, is like hunting for a needle in a haystack.
Posted in HSN Arcade
06.27.18 5:32 PM