Spectrum Noir 8/30 Today Special missing USB drive
I just received my TS of the Spectrum Noir Coloring package with no USB drive. I search all over and double checked the box, but no luck. I called customer service requesting the missing USB drive be sent to me. Was first told that I would have to send back what I have and will receive a new one. Asked for a supervisor because going another week without diving into the new coloring books and pens was unacceptable. Sup. Bridgette was very understanding of this and indicated they would send a new order to me at no charge. When I get the package, I take out the USB drive and ship back the replacement order.
While I was happy to reach a compromise, I was puzzled that HSN reported they have not had any other reports of this problem. So crafters, did any of you not receive the USB or didn’t even realize it was missing because of all of the neat things in the package.?
I did receive usb, but thought at the time, what a terrible place to put it, crammed into the plastic covering another box. So, I’m sure many people are throwing it away with the plastic covering it is embedded in, being so small, people are not even noticing it.
I am having a different issue concerning finding a program to open the lessons on the DVD. I have around 10 programs to open media on my computer and cannot find 1 that will run this DVD past the introduction part. Why it does not continue from the intro is beyond me. I then try to find the online page for item, and they took it down. So now I can’t watch video to see what they recommend if there are issues accessing videos on the DVD. I did record shows and still have saved so I will go back and watch what I can. Being a beginner, I wanted to learn also with this kit, not just do the basics that I currently know which is not much!
? Hello. I just wanted to update as promised. I did get the USB drive. It was included in the box that had the small coloring books and shoved in underneath the plastic that the books were nestled down into. It almost fell out when I opened the box with those books in it.
I hope everyone who is missing this usb gets it soon!
ugh…I havent even gotten mine yet. In fact it still hasnt even shipped 🙁
I did not get my USB drive either, now i have to call !!! I hope they do what they did with you roxygirl, because I want to dig in as you said ” now ” !!!
Thanks ROXYGIRL for the information I hope it was just a fluke for our packages!
I hate the thought of getting the new package and the USB wasn’t placed in the
TS from 8/30???
? I have not yet received my package, it says I’m supposed to get it tomorrow, so I will let you know tomorrow night. Please let us know what you think of the rest of the items.
Sorry for 2nd posting, it said I had an error, so I redid it. First time I have posted.
Posted in Home
09.08.16 2:03 AM