Hi @margon, I sincerely apologize that your Concierge Throw was not satisfactory. We are committed to delivering orders of the highest quality. Your return has been waived. Please, use the UPS or USPS EZReturn label included in the package to return this at no additional cost, no later than 3.22.2025. A full refund will reflect back to your original method of payment within 3 days of arriving back to our warehouse for processing purposes. Let us know if we can be of any further assistance.