Circuit Explore Bundles
Six months ago I ordered a Circut Explore Air with a Bundle from Anna Griffth. Love the machine but the bundle did not come with it and I was offered a monitary token for the two missing cartridges. Well, I ordered a second machne last week to give to my daughter as a gift and it was to have come with a lovely Anna Griffth bundle and guess what NO BUNDLE for the SECOND time. Once again a monetary offer was made for the missing bundle but it does not begin to equal the missing bundle. I can understand this happening once but TWICE???? Love the machine but not so happy with HSN right now. Am I the only customer to have this issue?
Hi Katie8888, The Cricut Explore Machines with the Anna Griffin Bundles that I have seen offered on HSN do not have physical cartridges with the machines. The cartridges are in digital form only in Design Space. When I ordered my Explore Air with Anna Griffin content in February, as soon as I registered my machine the Decorative Monogram cartridge, the Garden Cards cartridge and the Flourish Cards cartridge were available immediately in my Design Space account, however some people had to call Cricut Customer Service to unlock their cartridges and some received a code to input to unlock their cartridges. If your cartridges were not available in Design Space after you registered your Explore, call Cricut C.S. and let them know and I’m sure that they can help you access your cartridges. You may be on hold for awhile with Cricut C.S. but they are the only ones who can unlock your content, HSN or Anna Griffin, Inc cannot unlock the content. Hope you’re enjoying your Explore, it’s awesome isn’t it. I love mine. Happy Crafting, Possum29.
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10.14.15 2:58 AM