Patricia Nash repair issue

catsmom2
07.07.18 4:05 PM

I bought one of her crossbody bags earlier this year. The buckle was fine then, but within the past month won’t hold. I contacted her company via the website and they will take the bag back, offer me a store credit for my purchase amount and then I can order something directly from them. This isn’t my issue, my issue is that the bag I have is available but not in the same color. I love this bag. Plus it’s $30 more than what I paid on HSN. Not a win win situation but maybe I can find something else. I did notice on the reviews that this was an issue on the buckle from the get go. Should have paid attention.

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- JADiva
- 07.12.18 12:07 AM
Be happy they are trying to rectify the situation, it’s more than you would get from other companies, on HSN or anywhere.
- southernlights55
- 07.12.18 2:09 AM
One of the reasons I was attracted to PatriciaNash bags was her lifetime warranty. I had an issue trying to reach her customer service department. I wasn’t happy with the quality of her leather or impressed with her customer service department. A warranty is worthless if they don’t respond or return calls. I am glad they responded to you and gave you an option. However, I think they should have replaced the bag and you shouldn’t be responsible for the increase in price. Just my opinion. 😀