worst custom service I had ever seen
People, Don’t buy anything from this company, their customer service is crap, after I received my item, I don’t like it at all,, I want to return it , after I requested a returned label, I was told I have to mail it back to them with track #.
They sell some crappy stuff, bad service, I felt so shameful to purchase items from you.
I agree! I purchased the Truhair and it has taken a month for them to send it. They said it was on back order and then put it on TV again. When I calld they said it was sent but I received no notice. Then I was told it was not sent and if not sent by the 23rd they automacticly cancel. Wow what is that all about. When they present the item they just say stuff like oh look at the pretty colors they dont show you "how" to use the item. Once I get this item good or bad I wont send it back, not worth it but I wont order anything else ever no matter how good the deal might look.
I have had very good customer service from HSN.
HSN is like any company, if you want to send an item back you have to pay for shipping.
FIRST OF ALL "Ehgnem/NEW FRIEND"…"WELCOME!" Wanted YOU to feel comfortable here with all of us at the HSN/ARCADE/FORUM/FAMILY. Yes, that is what we are….one BIG FAMILY. Everyone here….smart, caring, loving, and helpful. If you have a problem some member (I promise will come to your rescue.) I am so sorry for your bad experience with the return problem and the merchandise. You should take advice from "FaireMaiden" and from the "Moderators". Their advice will guide you right! See, you had a problem and BAM!!!!!!!!!! everyone is here to help. Don’t let this get you down. Just read and find your support where you need to return or call. HSN WILL MAKE IT RIGHT FOR YOU MY DEAR! Hope you will feel better with all the advice. Good luck. Hope to see you around on the forums/threads.
HAPPY HOLIDAYS…..NEW FRIEND! :womanwink:
Ive had some bad custome service on the phone..I havent had any problems with returns w/ the exception a wk ago.. They didnt send me the label but told me I had to print the label.. and I didnt get a refund.. it cost me $22 i was ticked off.. the item i ordered packaging wasnt even opened…
what I sent back was a min lap top very mini.. I got a better price for an HP somewhere else.. and the girl wasrude and placd me on hold 🙁 and I was using the post office phone. perhaps I should call CS? hmmm.
HSN has excellent Customer Service and I’ve yet to come across one rep that wasn’t anything but kind and helpful.
I am appalled! Somebody, just pay off my HSN card, and I will stop shopping here!
Also a word of advice: Trying to get a million? people here on the forum to stop buying from HSN just because YOU said so, is thinking pretty highly of yourself. I’m sure I would have a hard time convincing my sisters or my friends from purchasing from a company because I got a bad item, much less people i don’t even know.
Maybe you just wanted to let off some steam but it’s an amusing way of doing it. WE ARE ALL AMUSED!
I have to say I find HSN customer service very friendly and helpful. I just called today because I purchased a ring and now I see it was reduced, called and talked to Karen in customer service and she could not be anymore helpful.. I do think the way you treat others reflects on the way you are treated
OMG! They actually told you that you have to mail the items you did not like back?! What a horrible service! They should have let you return it without mailing it back! We will now all stop buying things from this company.
ehgnem… While I sympathize with your dismay of this particular puchase, (we’ve all experienced lousy purchases, and returns, here at HSN and elsewhere), I do have to beg to differ with your overall opinion. I have found HSN’s Customer Service to be ‘outstanding’ compared with all the other shopping channels.
May I ask, what, exactly, did you purchase?
Also, you may want to post your displeasure in the ‘Customer Service – Need Help’ Board. You can find it on the left-hand side of the Community Page. It’s the last Board to choose from. The Moderators there will look into your purchase and help you. They’ve always gone to bat for us, here in the Community, who have had a less-than-exemplary experience.
I have arthritis in my shoulder joint, which is one reason I will be having surgery in December. (I also have a bone spur.) I have been in a lot of pain and looking for solutions to assist before surgery. A homeopathically trained friend of mine recommended a product called Triginta Pain Therapy lotion. It has camphor, essential oils, and sulfur (MSM) in it. I have been researching the use of sulfur in managing adhesions/ scar tissue where joints are not in full use. The sulfur in this product is what interested me and separated this product from so many others. I have been using it for about three weeks now and am noticing a great reduction in pain. Someone in another thread recently recommended Andrew Lessman’s Maximum Joint supplements, which also contain sulfur, as well as glucosamine and chondroitin. I am not a doctor and can only speak for what works for me. I hope what you ordered today works. You are a good friend!
Thanks for your purchase, urbangirl8! We were able to locate your order but it looks like you have multiple accounts which can make locating your order information difficult. To correct this, please reach out to our customer service department at 1-800-284-3900 between the hours of 8am-1am EST.
Posted in Electronics
05.18.14 10:41 AM