HP tablet with keyboard

I bought this item before Christmas gave it as it gift.  Now, while I think that the tablet is great, the keyboard is not working.  I have called HP, they are useless, they just want to set the whole thing back to factory reset and they are not in America as far as I can tell, from the accents of the people that I have dealt with.  I read another comment about setting to the code that the bluetooth gives you, but if the keyboard does not work, I cannot put in a code.  I really really really want to keep this as I like the tablet a lot, BUT I bought this because it came with a keyboard, so, what can I do to make it work.  Come on HSN, this is another product that you do back flips on when talking about it on air but it is not living up to what you say.  I am returning and HP printer for the same lack of promise.  What gives.  I love HSN and I would love to continue to purchase your products, but this is just yet another diasppointment.