Have you been defrauded by hsn.com on an computer/software package?
On Jan. 23, 2015 I purchased a laptop package from hsn item #395-009 for $449.95. As advertised on the website and television show, the laptop package included 13 software programs.
On the website and in the video that was on the product page two of the software programs are clearly noted as one year subscriptions. HOWEVER, THREE of the software programs WERE/ARE NOT noted as ‘trial version’s – i.e. after 15 days one must pay $29.95 for each to purchase the programs. These programs are as follows:
Amigabit Disk Defrag
Amigabit Privacy Cleaner
Amigabit Registry Cleaner
NOWHERE in the product’s television ‘presentation’, on the product’s web page, or in the software package brochure (‘Deluxe Essentials for Windows 2.0’) did it state that the three Amigabit programs are ONLY 15 day trial versions.
The people ‘presenting’ the product on t.v. kept repeating that the ‘software alone’ was valued at ‘over $400.00’ – which is patently false, since these three Amigabit programs must be purchased at $29.95 each after the 15 day trial period. Furthermore, on Mar. 13, 2015, this laptop/software package was again sold on t.v. and the website. One of the ‘presenters’ – ‘Aaron Burger’ – clearly stated that ALL of the included software programs were ‘…full versions, not trial versions.’
What is even worse is that they are today selling another HP laptop/software package, with the same, exact software package and now they are claiming that this software is now worth ‘almost $500.00’.
So, not only have they defrauded the thousands of consumers who have bought either package, they can’t even keep their lies straight about how much the software is supposedly worth.
If you feel you were defrauded, as I was, please visit my facebook page: ***, and post your story. It need not be related to computers and/or software, but related to any product/service you have purchased wherein you believe you have been defrauded.
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I have bought many computers from them. HP is the worst my hard drive died. I looked it up on line and so many people have had the same problem. My other one when repaired I was told it had drivers missing.So I guess that answer is yes, I have been defrauded. But on many products.
I bought a Gateway desk with touch screen from HSN three years ago or longer, havent had no trouble at all with it. I didnt download some of the softwear that came with it as if I dont think I will use it it doesnt take space in my computer. I love buying electronics from HSN. You should have called them after you 14 day sub ran out and you were unhappy.
I ordered similar package. It’s up to you to read the insert about the software. They tell
You on there which ones are trial.,mall codes are listed for all programs and the website to go to in order to download install them. I didn’t download the ones that were trial versions as that term automatically means that It is subscription service. It’s up to you to figure it out. This is common knowledge.
get a life. many of us make purchases than feel that we made a bad buy afterwards. I highly recomment this. If your purchase did not meet your expectations, HSN provides a terrific return policy mostly with free shipping. Also, many of us customers do not really know what we get ourselves into when we make a purchase. HSN provides a great support program. If you feel that you made a bad purchase, return it. But sometimes when we don’t teruly understand what the purchase included along with many options, support is there to explain to you and answer your question. I bought a new laptop from HSN and after placing my order, wondered if I made a good buy. I tried it out, took my time understanding the pros and cons of this purchase. After realizing my buy was a good one I settled in, still realizing that should I find it not to my expectations, there is that possibility that I could return it for full refund.
HSN customers who have legitimate product concerns or who might be unsure about an issue can always call Customer Service, send an email or a letter or post here for assistance. HSN has excellent customer service as we’ve already witnessed here by responses from two Managers. I’m well aware of these options and don’t need a nefarious sounding outside social networking venue to "tell my stories." or to participate in a frivolous lawsuit. All I need to do is contact HSN and my problem will be resolved.
HSN has a very good return policy that protects customers. They also have a very good support program. Maybe some customers complain about certain items without seeking support. I used to do that, until one day after getting angry with myself for making, I thought, a bad purchase, tried support. I’m glad I did cause they informed me about return policy, warranty and even forwarded me to the proper technical support. I insist if you are not satisfied with your purchas(s), try support. It will same time, money and turn you bad day into a good one. Also, most purchases a returnable free shipping.
Are you an attorney looking for customers cause I cannot belive the steal of a deal that I got my Acer 17.3 quad core for 🙂 🙂 🙂 the software????? a bit picky I would say go look for real issues my goodness
Oh my goodness! Trial versions of software are the norm rather than the exception if you’re talking about anything that is a recognized brand. Anything no-name I would never want on a computer anyway. Someone has a lot of time on their hands.
HSN MANAGER ERICA, As long as you are researching Paularoses computer bundle how about reasearching the Lenovo all in one pc. I had the same problem with the bundle–some of the items were just trial subscriptions not the lifetime that they were advertised as.
I have some heath problems and was going to call customer service but due to health never got around to it and my memory is not good so I forgot about it.
Now that someone else brings it up I wish to question the situation!!!
I purchased it 10/18/2014 order #***.
I got this for my husband and was setting it up for him but when I got the “trial” stuff it was just too much for me to do so I gave up.
Thanks Paularose for bringing this up. Even tho it’s a diff computer and diff software the situation is the same.
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Last time I bought a computer, which was a very very long time ago, granted, it too included some softwear that was only trial versions. I do not have a very good recollection of what exactly it was at the moment since I have not bought a ready made computer in something like 10 years, but I remember there was quite a bunch like that. I got mine maybe at CompUSA or maybe somewhere else, a big store, so it is more or less common practice. I would not throw around words like "defrauded" on such a minor issue.
I also would probably not want some unknown software for important functions – what on Earth is Amogabit, buy something reputable.
To sum up: I do not see a fraud.
I am truly sorry to learn about the issues you’ve experienced with the software and for any inconvenience this has caused you. We are currently researching this for you to find out more about the software and voucher that were included in the order. We should know more during business hours on Monday.
no i haven’t. i only buy lenovo thinkpads and microsoft surfaces, which they don’t sell.
i don’t buy laptops based on a stated freebie software, so i would not have noticed that.
are you advertising your facebook page?
There is no such page. It just takes you to a story about Kelly Osbourne.
Posted in Electronics
04.15.15 11:18 PM