customer service are not very friendly

On June 28th I purchase a camera online. I also apply for the HSN card which gave me a $10 voucher for any purchase. I used it on the camera and the process went smooth. On June 29th without any of my knowledge, they canceled my order. I found out when I check the status of the order. I spoke to a woman from customer service. She told me that I needed to verify a couple of information. She gave me a phone number to call. I did call however the department was closed. On June 30 in the morning I call the number and verify my information. the Woman I spoke to said everything was check and she will take the restriction out of my HSN card, so I can complete my order with a customer service. I reply that I would complete the transaction online. and the reason is I had to take care of my clients. With full confidence that this hiccup was resolved I went to check out and try to complete the order but it restricted me from purchasing the order. I call customer service again and they told me that I need to call the other number to verify my information. A man takes the call and put me on hold. he realizes that I spoke to a woman and that she forgot to take the restriction out of my HSN card. He helps me with my problem. he transfers me to a customer service which she was obnoxious. I told her that I wanted to purchase the camera for my son graduation. She told me that I could not purchase this product because I needed to verify a credit card that I previously used. I told her that I need to use my HSN card, but she demanded me to verify my previous card, which I don’t understand. Imagine I canceled this card? I would not get my order completed. I need to find the right credit card by luck I have. Still, I don’t understand because of I called to verify my information, so why is customer service is giving me a hard time. I asked her to have it shipped next day. she completed the order and told me that I would have my camera on June 1 and I thank her. It was perfect because its the day of my son graduation party and boy I was excited to give him his present. June 1st I bumped all my client appointment and waited for the UPS guy to deliver my son’s graduation present. I check the status and it still said processing, I panic a little and contact customer service online. The person said to me that the package will be arriving June 1 guaranteed. the person said don’t worry, it’s typical for the status online not to be updated. the person assures me I am going to get it that day, June 1. I waited in front of the door for hours and no UPS. I contact customer service online and spoked to someone I told them that I was waiting for hours and wanted to know the status of the camera. the person assured me that the camera was on its way in a UPS truck. that UPS doesn’t stop delivering until 7 pm. I waited close to 7 pm and still no UPS truck. Again I contact customer service again. ask where is my camera explain that it’s a graduation present. Again they told me then I have nothing to worried about it’s on a UPS truck and UPS doesn’t stop delivering package until 10 pm. My son graduation party was on the other side of town and I couldn’t go waiting for this graduation present. I was extremely upset waiting for this long for a merchandise. I contact customer service again. this time the told me that they process the order on June 1 and I waiting to be picked up by UPS. I was irritated missing my son’s graduation party waiting for this camera. I called customer service by phone and the woman didn’t give me a chance to explain what happens. every time I said a word she would interrupt me with an aggressive voice. I exploded and begin to talk over her just to get my point across. because of she was calling me a , not directly. She told me that I won’t get my camera until Monday, June 4th. If I knew I wasn’t going to get my son’s graduation earlier I would have gone to the store and get them something else that time being. I would have taken care of my client that June 1St. But I was giving the run around by HSN customer service and ruin my moment with my son’s present. Something that I can’t get back. they Lied to me from the beginning of the transaction. Now is that customer service? And they didn’t accommodate me for my waste of time only apologies which I know they don’t mean it, especially they are talking to you through a phone. I lost my $10 voucher for my camera. I am very disappointed with how I was treated. and I hope this experience doesn’t happen to anyone. the president of the company or the CEO should be ashamed how people are treated by your customer service and I hope you rectify this problem. thank you