customer service are not very friendly
On June 28th I purchase a camera online. I also apply for the HSN card which gave me a $10 voucher for any purchase. I used it on the camera and the process went smooth. On June 29th without any of my knowledge, they canceled my order. I found out when I check the status of the order. I spoke to a woman from customer service. She told me that I needed to verify a couple of information. She gave me a phone number to call. I did call however the department was closed. On June 30 in the morning I call the number and verify my information. the Woman I spoke to said everything was check and she will take the restriction out of my HSN card, so I can complete my order with a customer service. I reply that I would complete the transaction online. and the reason is I had to take care of my clients. With full confidence that this hiccup was resolved I went to check out and try to complete the order but it restricted me from purchasing the order. I call customer service again and they told me that I need to call the other number to verify my information. A man takes the call and put me on hold. he realizes that I spoke to a woman and that she forgot to take the restriction out of my HSN card. He helps me with my problem. he transfers me to a customer service which she was obnoxious. I told her that I wanted to purchase the camera for my son graduation. She told me that I could not purchase this product because I needed to verify a credit card that I previously used. I told her that I need to use my HSN card, but she demanded me to verify my previous card, which I don’t understand. Imagine I canceled this card? I would not get my order completed. I need to find the right credit card by luck I have. Still, I don’t understand because of I called to verify my information, so why is customer service is giving me a hard time. I asked her to have it shipped next day. she completed the order and told me that I would have my camera on June 1 and I thank her. It was perfect because its the day of my son graduation party and boy I was excited to give him his present. June 1st I bumped all my client appointment and waited for the UPS guy to deliver my son’s graduation present. I check the status and it still said processing, I panic a little and contact customer service online. The person said to me that the package will be arriving June 1 guaranteed. the person said don’t worry, it’s typical for the status online not to be updated. the person assures me I am going to get it that day, June 1. I waited in front of the door for hours and no UPS. I contact customer service online and spoked to someone I told them that I was waiting for hours and wanted to know the status of the camera. the person assured me that the camera was on its way in a UPS truck. that UPS doesn’t stop delivering until 7 pm. I waited close to 7 pm and still no UPS truck. Again I contact customer service again. ask where is my camera explain that it’s a graduation present. Again they told me then I have nothing to worried about it’s on a UPS truck and UPS doesn’t stop delivering package until 10 pm. My son graduation party was on the other side of town and I couldn’t go waiting for this graduation present. I was extremely upset waiting for this long for a merchandise. I contact customer service again. this time the told me that they process the order on June 1 and I waiting to be picked up by UPS. I was irritated missing my son’s graduation party waiting for this camera. I called customer service by phone and the woman didn’t give me a chance to explain what happens. every time I said a word she would interrupt me with an aggressive voice. I exploded and begin to talk over her just to get my point across. because of she was calling me a , not directly. She told me that I won’t get my camera until Monday, June 4th. If I knew I wasn’t going to get my son’s graduation earlier I would have gone to the store and get them something else that time being. I would have taken care of my client that June 1St. But I was giving the run around by HSN customer service and ruin my moment with my son’s present. Something that I can’t get back. they Lied to me from the beginning of the transaction. Now is that customer service? And they didn’t accommodate me for my waste of time only apologies which I know they don’t mean it, especially they are talking to you through a phone. I lost my $10 voucher for my camera. I am very disappointed with how I was treated. and I hope this experience doesn’t happen to anyone. the president of the company or the CEO should be ashamed how people are treated by your customer service and I hope you rectify this problem. thank you
Customer Service is terrible I feel for you and were both wasting our time writing about it. I submitted an order using a coupon code that was good for the product I was going to buy, because my credit card number changed recently the system rejected my order when I went back in to change it they said I had already used the coupon. LOL not really but here again I called customer service that wants you to do all there work : IE: press 1 for blank or 2 for something else and after ten or so you finally get to press a number for so called customer service, and they even want you to take a survey about customer service, LIKE THEY CARE. They will more than likely block or hide this post so far away nobody will see it. so my call to customer service went like this:. She said her name and sighed and huffed like this was an inconvenience to her. Well good by HSN NO MORE and to that I will take my money elsewhere.
I took a look at your concern and appreciate the time you took to share your experience with us @camrican. I see that we’ve issued you a refund for your shipping for the order. I’ve also issued a refund in the amount of $35.00 which is $10 for the offer you missed out on when applying for the HSN Credit Card and $25 for the inconvenience. You should see the refund in your account within 72 business hours.
I really am sorry to hear about your experience with us @camrican. That certainly is not how we want our customers to be treated. I am currently looking into your concern to see what I can do to make this a better experience.
Also, for faster service here in the Community, you can post in the Customer Service forum which we check more frequently than other forums.
I just read what you wrote and I feel for you. I had a terrible experience with Amazon over the holidays. They said I would have my order the next day and it never came. To make matters worse they said it was not only delivered but handed to a resident which was not true. I never received my order. So upsetting. If I was in charge and read your note I would absolutely give you a credit for the price of the camera plus an additional credit for all the aggravation you were put through.
It is more than the Camera..it was your sons graduation gift. I am sorry…..
Posted in Electronics
06.30.18 1:56 AM