ALCATEL ONETOUCH Pop Icon 5" No-Contract Android Smartphone
I have been a satisfied Tracfone customer for well over 10 years – – until now. I always purchase my phones from HSN since they have the best deals available anywhere.
My last 3 phones were the LG800, LG840, and the LG L39C smartphone. So when this Alcatel 5" phone was on sale, I jumped on it. What a mistake.
The personnel on HSN make the phone appear very easy to use. They smile, laugh and show many features of the phone. They obviously know what they are doing and have been trained on the use of the phone. But it is not that easy.
First let me say that the LG phones are far superior than the Alcatel. The Alcatel is not as user friendly and the buttons on the side of the phone are very inconvenient. But that is just the beginning.
I was able to transfer my phone number and minutes/text/data from my LG L39C with little difficulty. However, I was having difficulty with the apps and displays on the new phone. So I called Tracfone customer service. I finally spoke to a gentleman located somewhere on the other side of the world (Philippines or India?). He tried to help me in his broken English, and I followed his instructions. But to no avail. He could not resolve my issues. At this point, he said “I have a smartphone and don’t have the problems you have. Keep trying and you’ll figure it out”. He then hung up on me. What a great tribute to Tracfone customer service!!!!!
When I get on the internet with this phone, it sometimes freezes and will not respond to touches or button pushing. After several tries I am able to shut the phone down and start over.
In addition, Tracfone has changed their service providers for this phone. On my prior phones, I had AT&T and T-Mobile service. I cannot recall ever being in an area that had no service. On this phone, I have Verizon and Sprint, neither of which has great service in this area (NC coast). I am getting very poor reception and have had several dropped calls. I NEVER had those issues with AT&T and T-Mobile service.
I am so sorry I purchased this phone. It would be a complete hassle to return this phone, reconnect my phone number to my old phone, and transfer the minutes/text/data. So I will just have to put up with this phone for the time being. You can be sure I will never purchase another Alcatel phone. I’ll stick with LG, Samsung, or other leading brand.
I too have been a Tracfone customer for at least 10yrs and have always been happy with the products and customer service. I purchases the Alcatel 5" TS and so far I am quite happy with it. It is an Android OS and that is what my work cell phone is and in the beginning I had difficult with Android, maybe that is what your difficulty is. Tracfone has great interactive tutorials specific to your phone on their website. Maybe give that a try. Sorry you had a bad experience with the customer service rep.
Posted in Electronics
07.06.15 4:09 AM