A complete rip off
Same problem as everyone order was canceled and my account was still charged. It didn’t take 3 business days for you all to take it out so why should it take 3 business days to return it. Who has extra money like that to place on hold around the holidays. Never again this was my first time trying this and my last.
Samee! I ordered a item, that I intended to gift, an entire week ago and my funds have still not been returned.
I strongly advise against calling Customer Service. The lady that I spoke to was SO nasty. I asked her how it was even legal for HSN to cancel my order and then hold my funds, and then said, so many people are complaining about this on you all’s community page, it seems like Customer Satisfaction should be high priority and the woman actually responded “That has nothing to do with this call. We aren’t here to discuss that.” … like talking about their poor policies on FlexPay was out of line for her. How dare we discuss Customer Satisfation with an unhappy consumer…?!
I will be purchasing the same item from another retailer. I will never purchase from HSN.
Have you guys posted your questions on the ‘Customer Service’ thread, that seems to get noticed faster there. Good luck.
Posted in Electronics
12.05.18 9:20 PM