Wrong Item Received- Poor Help in Solving the Issue
I recently tried to purchase the item number 479-471, or the Concierge Collection Platinum 1000 Threat Count Egyptian Cotton Down Comforter in white. I was so excited to get this, as I got to use my 15% and got a 4 flex pay deal. When I received the item, it was the wrong comforter! I was sent a comforter not even from HSN, but from Wayfair (Blue Ridge brand). Dissapointed, I contacted customer service and they sent a replacement right away. I got the replacement a few days ago, and it is literally the exact same comforter I received before (another Blue Ridge one), which is again the wrong one. Starting to get upset, I contacted customer service again to see what can be done, as this is the second time in a row I received the wrong item.
What I was told is that I reached my maximum number of exchanges (which I guess is just once) per product, and that if I wanted to try and recieve the right comforter I would have to send it back and order it again. Essentially, I have to wait even longer for a mistake that HSN has made twice, and none of which is my fault. When returning the product, they are sending me a slip in the mail by UPS which will take about 21 days to receive, and then I can return my packaging. It’s absurd that it can’t be sent by email, which I don’t think would be that hard. That is an awfully long time to wait for the slip, and then wait for the refund to happen. All I wanted was to receive the right comforter, which should be easy to do. Maybe if each packaging had an identificaiton slip these mess ups wouldn’t have occured. However, I am paying the price for their mistakes. Now, my coupon code is gone and the 4 flex pay won’t be honored to me. I am extremely dissapointed. I really wanted to get this comforter and like it, and be able to purchase from HSN again. Now, I’m not sure if I can trust HSN to get me the right products.
I am sorry to hear about this mix up of these comforters. I wish I had better news for you, but I did check your account and I see a supervisor has done what they can to assist and I would have no further options to provide. Regrettably the label does take a while since it is coming from our partners warehouse and they do not have the ability to email them out. I do see where this has been reported to our leadership teams so they can follow up with why the wrong items are being sent out. Once the refund is issued, it has been noted to honor your current discount so that the price will remain the same as well. I’m sorry that I wasn’t able to assist more with this.
, the care instructions state do not bleach so I would advise against it.
, I’ll reach out to the buyers and see what information they can provide. I’ll post what I’m able to find out here.
Posted in Customer Service
06.13.16 1:29 PM