Worthless tech support
They have REFUSED to credit me my tickets!!
“Regrettably, we are unable to add any tickets that you did not receive.”
“if you are not logged in to your account or a lapse in a good internet connection at the time of submission may cause your points not to be saved.”
If I wasn’t logged on or didn’t have a good internet connection I wouldn’t have gotten the “Oops sorry, there was an error” message from HSN! I was still connected, was still in the arcade, was still able to play games. HSN made an error, they sent me a message that they made an error and now they refuse to correct their error!
This is an ongoing problem with HSN”s arcade team. Is there NO ONE THAT WILL TAKE RESPONSIBILITY?
I’ve lost more tickets than this before in repeated black screens after completed games.
It’s that I’m supposed to accept this absolute lie as an answer to a legitimate problem. This is revolting, it’s an insult to my intelligence.
- This topic was modified 1 year, 5 months ago by Myra1.
Well, I have to now eat my words, after posting this in Customer service the other day, a very kind hearted lady in customer service referred my complaint to a supervisor and promised me that I would be contacted. She sent me the sweetest, most honestly caring email I’ve ever received, really restored my faith that HSN DOES have employees that care.
I have been contacted by three Senior Customer Service Account Supervisors in the last couple of days and have been compensated beyond what I was expecting, I guess due to the loss of a .lot of tickets in Lights, Camera, Subtraction with all of the black screens after winning in addition to the Tumble Tiles loss.
I’m stunned, yes, initially I got the usual uncaring, canned response we all get, if we even get a response. I don’t know how or what this Customer service rep did, but she is a treasure. I just purchased a new lawnmower from HSN because of her.
I’m sorry to hear you’re having some ticket troubles, Myra1. Unfortunately we can’t help with this since the Arcade is not handled by us. I suggest responding to the arcade team and working with them more to see if they can assist.
Posted in Customer Service
04.10.18 8:09 PM