Worst customer service i have ever had !!!
I have been a customer for just over a month. First you cancel 2 orders on me because you ran out. I had to call to find out why my orders were taking so long, since you do not update order status to cancelled. Both still say packaging and one was cancelled weeks ago. I shouldn’t have to check my email daily to see if my order was cancelled, since i am expecting them to be delivered. You also cancelled an item on my mom without telling her. The first two times i called i did get very nice service reps, who reordered my product and were very nice and helpful. This last time i called i got a very rude lady with condesending tone and attitude.I called and nicely explained that i got an email that my order was again cancelled, and that the prior two reps told me i would get my item and i didn’t understand why it kept cancelling. She started with her nasty attitude, like she was annoyed that i was bothering her. I have been in customer service for many years, and never would i treat a customer that way. I really wish i remembered her name. So many people out there that would love to have her job, since she clearly doesn’t know how to do it, or seem to care, she should think twice on how she treats people because i am sure she has had some complaints. I know what the prior reps told me, and she insisted that either they didn’t or she didn’t know why they would tell me that. So now i have two cancelled orders, a rude rep, and now find out today that you sell products that don’t disclose Prop 65 on your luggage, and seen that a pregnant women bought without knowing because you don’t disclose this. My mother also bought and had no idea what it was, since she doesn’t live in Cali, and didn’t notice your invisable sticker until after she had touched it many times, and you want her to repackage it all up nice and neat for you? I have never dealt with such bad service, and i shop many places. I hope you look up what sales rep i spoke with last and send her to customer service classes, even though as a sales rep, politeness and helpfullness are 101,
I’m terribly sorry to learn about your recent experience. I’d like to have your call reviewed by our management team. Could you tell me the approximate date and time of your call? Could you also confirm if the call was made from the phone number listed on your account?
Regarding your mother’s luggage, I am sorry, however we would need the luggage back if she wishes to return it to us for a refund.
Please let me know if you are still needing assistance with your orders. I’ll be happy to help.
Yaaaayyy, it shipped today! It’s gonna be a busy weekend. Thanks HSN
Hi Candace, I’m hanging. Thank you!
Posted in Customer Service
10.29.15 2:06 AM