Will Never Buy Again – Supposed to be Easy Returns But Ripped Off With Flex Pay
I used to order frequently but learned my lesson when I purchased expensive portable air conditioner that I wasn’t satisfied with; never mind the hassle of repackaging to return; I watched billing and saw it was credited… or so I thought… about the same time I returned sheets (duh – THEIR mistake by sending white instead of pink); my time and effort to return; saw credited on statement – or so I thought. The problem is that flex pay was used on both purchases and that’s where the “blame game” between HSN and Comenity Bank began; I called repeatedly and customer service reps acted like they couldn’t figure out the problem. Finally, a rep admitted “this happens ALL the time” and it would be adjusted… NOPE… all that happened was receiving a letter saying to submit request in writing but added that too much time had passed! How’s that for “easy returns”???!!! I used to enjoy shopping from home. Never again! They know the problem and continue to rip people off hoping they won’t watch statement- especially when there are multiple purchases!
I sent my information to the email address provided per your request. I have spent hours trying to get this resolved. According to Comenity Bank customer service representative, this is a common complaint that HSN is well aware of and that Comenity is also aware. So, I already know that absolutely nothing will be done to protect other customers… the intent of HSN and Comenity is to rip people off by providing difficult statements to track purchases and credits. I was a regular customer but I am disgusted by these business tactics
Posted in Customer Service
04.19.17 7:31 PM