WHY PENALIZE A CUSTOMER WHO IS MOVING DUE TO ANOTHERS BAD DEBT?
We are moving to a new place on Feb1. We have several things on flex-pay and ‘auto-ship’. However, this evening I tried to order the Joy Mangano hangers. When I entered our new "ship to and bill to" address it would not allow me to do it. I called customer service. I was told that who ever once lived at the address where we are moving left a "bad debt" with HSN. This has nothing to do with us! WHY penalize someone that’s been a steady customer for so many years? We’re not the ones that created the problem. This was totally on someone else. We have no clue who those people are, or even how long ago this incident happened. PLEASE….fix this. We do not want delays in receiving our items, or worst yet hunting them down going between where we are moving FROM. It’s quite a distance. :womansad:
I’ve tried twice to send you a PM. It will not take your name (HSN-Erica). This is very frustrating. HELP! If you coud call, it seems it’s be quicker. I have no clue why the PM would not go through. However, I’ve had this issue MANY times while trying to send a PM to a few friends.
First, I want to thank you for your rapid reply. We are moving to a new place FEB 1. Yesterday evening I tried to order some Joy Mangano hangers (buy 40, get 40 free). Needless to say, moving there’s always a need for more hangers. First, I tried to input our new ship to/bill to address. Once I did that, I got a message there was an ‘issue’. Therefore, I called customer service. The young man I spoke to was beyond courteous (HSN CUS Service folks always are). I told him our NEW address. He let me know that whoever had that address at one time in the past (he had no idea how long ago it was) had left a bad debt with HSN. Erica, I totally understand this. However, why would that have anything to do with us? We have no idea who these people are. We have been loyal customers, always paying on time. Moreover, we have several things on “flex-pay” and “auto-ship”.
As of right now, it seems the JM Hangers were ordered OK BUT it looks like it’s going to our OLD Address. PLEASE HELP (Erica, if it seems I’m desperate, I am) My experience with HSN Customer Service has always been top notch!
We do not desire to be delayed in receiving our items based on someone else’s less that honorable dealing with HSN. We have NEVER had such issue with HSN all the years we have been with you.
We do not desire to have our purchases delayed. I want to thank you, again, for your rapid reply. I certainly hope this issue can be resolved quickly.
I’d also ordered a ‘Colleen Lopez” jacket that I hope can be mailed to our new place.
I did as your requested. I sent you a private message with our new address. Thank you for your rapid response. I’m very appreciative! :womanhappy:
I completely understand why you’re upset. Please know that this is related to the address itself and not reflected on your account. We have to use standard practices to ensure the credibility of purchases. Which is why when you attempted to place the order it was rejected (any order placed to this address would be). I’m happy to help get this taken care of for you, but will need some more information. Can you please send me a Private Message with the new address?
Posted in Customer Service
01.31.16 12:40 PM