Why is HSN still trying to bill my canceled card?
So I opted for 4 months of flexpay back in December for a phone. A few weeks ago, I had to cancel my bank card because I accidentally left it in an ATM. It turned out the person who found it turned it into the police, but I had already canceled it. I got an email from HSN that there was a problem processing the payment. So, I updated my payment information to the new bank card. That was a couple of weeks ago. Now I just got another email saying they were still trying to charge my canceled card! I checked to make sure my updated info is in my HSN account. It is, and I had deleted my old card info when I changed it. How long does it take for the information to get updated so they will charge the correct card? Odd.
I was sorta curious about this as well. I too had to cancel a card and get a new number. I changed all the flex pays to that number. I see that HSN just tried doing an autoship on something and charged the old number again and it got declined. Well, duh. It’s cancelled. There has to be some sort of an easy way to switch ALL pending payments instead of having to do it one by one only- especially in the case when the number of the card changes. As it is I was already annoyed so when I saw the stupid "cc declined" I said heck with it I don’t care about that item autoshipping anyways.
I’m sorry to hear about this and glad you were able to recover the card without any issues! When you update the card on your account this does not change any existing orders or payments. You can update the card on your FlexPays under the “FlexPay Manager” or give us a call at 800-933-2887 for assistance with updating the payments.
@ Dukestar, you can always use these if you wear the Rhonda Shear bras. Always need backups, thanks for the review.:womanhappy:
I bought them to put in all my Rhonda Shear bras as they don’t all come with inserts, usually one per set. Not quite as good as the one’s that come in the sets but for that price worth the price!
I have not tried these, but I have bought Rhonda Shear’s bra’s with the modesty inserts. For $3.00 I would give them a try.
Weewee here is the picture.
Posted in Customer Service
06.30.15 1:17 PM