what the what?! my Shopping bag went from 4 items to gone

@karen16

Thank you again for your patience while we sort this out. I’m really sorry you’re still seeing your Shopping Bag, Saved Items, and Favorites disappear. I know how much you rely on those features to keep track of what you want.

A couple of quick troubleshooting steps may help. If you’re using the HSN app, try uninstalling and reinstalling it to refresh everything. If you’re on a computer, clearing your cache and cookies and then signing back in can often resolve issues like this.

I also took a closer look at your account and noticed that three items were ordered and then canceled on 1/2/26. They were one pair of DG2 jeans and two beauty items from Skinn and Nakery. I’m sharing this just in case it helps explain part of what you’re seeing.

If the problem continues, we can absolutely have our tech team look deeper into it. Just let us know, and we’ll make sure this gets the attention it deserves. We appreciate you so much and want everything to work the way you expect. 😊

hsn_kymberlie – Thank you…

I’m still without saved items and favorites. All of a sudden, poof – they’re gone. How come….

Saved items are wiped out, I had put them there minutes prior to checking out so I could buy them today or tomorrow, and the favorites are completely gone as well….it’s what I depend on so I can buy those (the favorites) when they go on sale or clearance, as I get notified upon signing into my account. Both these functionalities are what I have depended on for the life of my account – which is probably older than you…;)

Hi @karen16. I apologize your items were removed from your Save for Later list. Items that are placed into the Shopping Bag or Saved for Later on hsn.com will remain until they are marked sold out. These items are not reserved until the Check Out process has been completed, items that sell out quickly will be taken out of the Shopping Bag even in the middle of the order process. Hope this helps explain.