Website design frustration… you're losing sales…
I have no idea why your website designer still has a job. I just spent 30 minutes attempting to spend some money. I’m on my Samsung Tablet and your pages are so loaded with URL’s, you can’t scroll without tapping one and opening pages you have no interest in. Please design pages where the customer can actually scroll without ending up having to back out of pages you’re not interested in. Does anyone beta test your site to ensure it’s user friendly? Waste of my time and you’re absolutely losing sales.
One of the most annoying “design flaws” to me is when I am looking at let’s say jewelry on clearance–over 300 items, a great many items come up on each page.
While in my clearance hunt., I click on a necklace to get a closer look, see all the colors, etc. Then, I hit the back button to keep shopping and instead of returning to the piece I had been viewing, I am taken to the very top of the page, so I must scroll through dozens of listings to find my place again.
I get so tired of this, I often give up and stop shopping. This is a problem easily corrected by a tiny tweak to the website program. An entry level web designer could fix it.
So ‘trying’ the mobile app is the fix it for this?! SMH! I hate that when you click on ‘Community; your ‘profile’ shows up on the right hand side, and when I click on the X to close it … IT IS STILL THERE! ugh!!
Thanks! I thought it was my new Samsung tablet. I keep trying to find a neutral place on a page to touch so I can scroll down to look at items, but there isn’t one! Product pages (that I did not select) open one after the other, randomly. It is maddening.
Yes, I believe that you are losing sales because of this problem.
Oh my gosh, I’m so glad I read this topic. I think you are talking about the problem I’ve been having recently on my Samsung tablet. I can’t scroll without some item opening – I barely touched anything. I’m not really tech savvy so I tried to look up if there was a way to make my tablet less touch sensitive but then I realized I only had this problem on the HSN site. Needless to say after multiple tries, I got aggravated and gave up. Definitely gave up trying to purchase anything. What a mess!
all IT resources were tied up with this fantastic new community forum?
Thank you all for my sanity check. Sometimes you think you’re the only one. I entered their site, of which I’m a very long time customer, via one of the many emails I receive each day.
This is a huge issue for such a lucrative business and there is no good excuse. We should be able to log into the site from various sources and devices.
Huge loss in profits, I imagine.
I have been having this happen for a month. It doesn’t matter if you use the app or open a browser (I’ve tried 3 browsers). It’s impossible to view vendor pages and scroll down to look at an individual item. Once on a vendor page, as soon as you scroll random items open up. It happens using both phones or tablets (Samsung and LG). Earlier this week it took me a half hour to reorder 3 items!
The mobile app isn’t working right either. When I click on an item to look at, I get a blank white page. This has been going on for a while. There are reviews on the app’s Google Play page that say the same thing. One of them is dated 3/6/17. Even clicking the sign in link gives me a blank page.
They also need to fix the problem with mobile browsers. I can’t scroll the site either, because links keep opening without tapping on them. This happens on completely different devices, a Samsung Galaxy tablet and an HTC phone, and on three different browsers. Someone else posted about the problem previously.
I had exactly the same problem when looking over the weekend on my ipad mini. I was at my parent’s house so I did not have access to my computer. I will try to download the app, but I am sure many won’t bother with it. I agree with the other poster that HSN might be losing out on some sales because of this. It was very frustrating.
I’m sorry you’re having this issue. That certainly does sounds frustrating! Have you tried using our mobile app?
Posted in Customer Service
03.26.17 8:25 AM