I just received my clearance haul and am missing the Heidi Daus Ease and Elegance necklace in Tanzania 503-602. It was not on waitlist when I ordered and never received an email stating the change in status. Should I expect it?
I’m sorry for the delay, @velveteenrabbit7! I know you are excited to receive your necklace. After reviewing the order, I do show that it was on Waitlist when the order was placed online. Rest assured, we will do our best to get this out to you.
How is that possible since I received a shipping confirmation? Very disappointed. 🙁
The item will show that it is on Waitlist before you place the order online. Once an order is placed, you’ll receive a confirmation email. If we are able to send the order, you’ll receive a shipping confirmation at that time.
I’m aware of that. I received a SHIPPING confirmation email for this item along with other items I received. This is not my first rodeo, LOL. I wouldn’t be posting if it hadn’t been on waitlist when I placed my order.
Posted in Customer Service
01.07.18 7:51 AM