Wait listed for three Tory Johnson items after receiving confirmation.
Very disappointed to find out this morning that three items that I ordered and received a confirmation for is now wait listed. I could maybe understand the green earrings because there were four available when I purchased. I’m not sure how many were available at the time I purchased the blue scarf. Last night the count for the smoky earrings was seven left and I purchased them earlier in the day.
Could you please investigate this for me?
I also got the email that it was out of stock just after midnight on the sholdit after getting confirmation when I ordered it much earlier in the day. I guess they want a wait list ready as they know a percentage will be returned.
In all actuality it appears that HSN oversold these items, not fair as far as I’m concerned.
, I’m sorry to see this. We work very hard to meet our customers’ expectations, however, on rare occasions we make an error when managing our vast, rapidly changing inventory. Sadly, there is no way for me to see how many items where available when you placed your order.
Posted in Customer Service
02.14.16 9:18 PM