Wait list question on changing size
I have a wait list item , Samantha brown jacket in scuba blue size xl. I see the large is in stock. Can we change my wait list size of xl to the in stock size large and keep the price as it is in my placed order?
I’m surprised HSN offers no flexiblity in making those changwa. I could understand for an order in process but this was a waitlist order. There is no reason you can’t update the size or color. At QVC, the customer can do this themselves. I do it all the time. I can even update my method of payment as well all without having to call CS. I can also make changes to orders in process but haven’t gone to packaging yet. HSN really needs to add this functionality.
Can I change the size of a garment from an order that hasn’t been processed yet?
, I’m sorry but I’m not able to switch the size at this time. We can only make those types of changes on the same day the order was placed. If you want to order the size that’s in-stock, I can give you $10 Spendable Ka$h to cover the price difference. Please let me know if you would be interested in placing another order.
Posted in Customer Service
08.03.16 3:53 AM