I placed an order for the dual pack drones set which was supposed to be here by Christmas and now I get an email saying that they haven’t even shipped yet due to a glitch in a new system that HSN has been trying out to improve their shipping process. Are you serious? You could at least offer a special discount to all of the customers who have been inconvenienced. This is not ok HSN!
“Thank you for shopping with HSN. We appreciate that you have been anxiously awaiting your order for the Propel Micro Drone 2pk w/TMode…. It has not shipped in a manner that meets our high standards…and for that we are truly sorry.
We recently added new technology and equipment in one of our warehouses, which we believe will ultimately improve the overall speed of delivery to our customers when fully implemented. While we tested it thoroughly, when put into production we identified that certain orders were not shipped within our normal timeframes. Please know we are working diligently to address this matter immediately.
We will continue to closely monitor your order and keep you updated with any changes. Once your order has shipped, we will notify you via email so you may track your shipment. If you would like to cancel your order for a full refund, please contact our customer service representative at 800-284-3900.”
, I checked your order and cannot confirm it shipped to arrive by 12/23. I’m very sorry for this delay and apologize for the disappointment. I did enter $10 Spendable KASH to your account and this is available for use before 2/19/17.
Lene, there are few, if any, other products that have received over 2,000 reviews in less than 30 days let alone 1,100+ one star reviews. I did not buy the flop but come on, it should not require a video or special instructions to be downloaded to operate. Only less than 1% of people review products so there are probably over 12,500 people who didn’t write a review and just returned. I find it interesting that since a video and downloadable instructions were added to the item page there have been over 950 one star reviews. No one is bashing the vendor, just the product since well over 50% of people who bought it hate it. Those that it is working well for, great, but the majority had problems.
Lene0716 that is an excellent point especially when you consider the many customers who returned it and never gave a review or as read just trashed it rather than pay to ship it back. This also includes people who purchased it outside of HSN which is a forum complaint I won’t get into…….Ronnie
I find the thread counters hilarious. Hilarious.
What I was trying to say was that Joy sold close to 250,000 mops.
Most online purchases, now matter what site, have a return rate of 40%. I looked it up.
I did not buy this mop. I love Swiffer. I think mops are germy.
Even if there were 10,000 comments on this mop, positive or negative it would be close to nil compared to the amount she sold.
I also like some of Joy’s stuff. Others I do not like.
I worked at HSN about ten years ago and see how things look from the outside.
Compared to the amount of stuff she sells, no pun intended (she did sell the bucket too) most of the time the unhappy people are just a drop in the bucket.
HSN has measures in place to improve an item that gets too many negative reviews. This I know, I was there. So perhaps she will go back to the drawing board and reconfigure said mop.
Guess what? It will be back.
Lene–so if 1100 lowest-star reviews are a "drop in the bucket", what are the 300 5-star reviews?
It is impressive when one has time to count the one star reviews on a mop. I am impressed.
I have no horse in this race but considering Joy sold over 200,000 mops, well, you do the math. A thousand negative reviews are a drop in the bucket.
Posted in Customer Service
02.08.16 11:36 PM