UPS SurePost, WHY!
UPS SurePost Is awful, come on HSN, stop cutting corners. Send UPS all the way!
UPS SurePost takes longer sitting at the post office. This will discourage me from ordering in the future.
It sure does stink. If we aren’t offered a choice we will be saying bye bye to HSN and any one else that uses (un) sure post. It’s the worst!!!
I think this is just a gimmick to get customers to pay for shipping.
I think it sucks because if you order on Thursday, the weekend will delay your order by two more days on top of HSN’s 3 to 5 business-day shipping policy.
Your local post office usually closes at Noon on Saturday and is closed all day on Sunday. And if UPS hasn’t gotten to that post office and checked the packages in before your mail carrier goes out, you might as well add a one more day delay.
Also note. Expect delayed deliveries on any FedEx packages in the near future as they are building more FedEx drop-off locations and some of them are next to Amazon Order Fulfillment Centers. Amazon orders might take priority over all others.
Check into UPS My Choice Premium Membership and all your packages are delivered by UPS. The cost is $40 a year. There are promo codes online. I renewed my membership for $20! I can see my deliveries, reschedule to a more convenient day, and leave last minute instructions to driver. The biggest perk is all my packages are automatically upgraded from Surepost and delivered by UPS. If you get a lot of online packages, the membership is well worth the money. Unfortunately, most companies are using Surepost to save on rising shipping costs. The postal clerk told me shipping costs are going up AGAIN on January 1st.
Thanks for posting about this on HSN.com Community Forum:
I most definitely agree we need HSN to ensure that UPS ships and delivers to us all of our HSN orders and not have any order delivered by USPS, especially since their USPS/Surepost service and delivery is terrible and unpredictable of which I have complained but they do not care one bit.
Posted in Customer Service
01.21.19 8:48 AM