My package was marked delivered by ups at 11:53 this A.M., however it is not here. I called ups and they said the package went to the post office. I am very aware of the surepost service and have had many, many packages delivered that way. However this package had ” we will be in your area and will deliver this package ourselves ” in the tracking info. on HSN.com. This has also happened many times and again I have never had a problem. I have never had the tracking marked delivered at my house however, when it actually went to the post office. UPS acted as if this happens all the time and I have nothing to worry about, but now I dont have any way of tracking it and it already states delivered. Also, UPS came to my house around 1:00 today to deliver another package from HSN. I was interested in hearing your thoughts on this and if I should be concerned.
well Krissy they are both sold out on HSN.com so not sure where you saw that they were low on stock. One item is a sweater and the other item is a bracelet. Maybe you were confusing the package that was delivered (the pants) with the one that wasnt. Now you stated “and if by chance receive both items” do you think that the item is not coming? I’m so confused, but thanks for trying and I guess I will have to wait and see. How long should I wait before contacting someone if it doesn’t show up, since it already states delivered and I have no way to track it ?????
@jazzy333 – that was my fault.. I should have asked what items you were speaking about instead of assuming. I apologize for that. Now that I know what items you were referencing to, I see your expected delivery date is 7/9. If you do not receive the sweater and bracelet by that date, just post a response here and we’ll get a refund issued to you. I’ll also send your feedback on about UPS and the experience you’ve had with this package.
@jazzy333 – I’m sorry for the unneeded concern that this has caused regarding your package and its delivery. There are times when UPS makes the decision to deliver a SurePost package and mark it as delivered even though they are transferring it to the Post Office. Also, if they are delivering packages in the same area, they will deliver it versus sending it to the Post Office as well.
I really want you to get the item you ordered and see that we are low on stock on the size that you purchased. I would be more than happy to issue a replacement and if you by chance receive both pairs, you’re more than welcome to return one of them. Let me know if that works for you.
Posted in Customer Service
07.06.17 8:01 PM