UPS did not recieve my package, delay statement
Hi. I order from HSN often, and usually my orders ship quickly from the Piney Flats, TN UPS facility. I noticed that one of my orders has a message stating that the UPS facility did not receive my package. I thought I should address HSN Customer Service board in the event there is a problem. Thanks for your prompt attention.
Hi @cardsrhappyandlo! I apologize for the concern the status on your tracking caused. There are rare instances where a truck may leave the warehouse and get to a UPS facility later than anticipated. Looking at your order, you should receive it within the next few days. I appreciate you letting us know. 🙂
carderhappyandlo Are you actually getting a message that says it didn’t receive your package or are you getting something that looks like this?:
9/30/2017 9:37 PM PINEY FLATS TN PACKAGE IS IN TRANSIT TO A UPS FACILITY
I get this message quite frequently when the package goes across country by train. For me, it ends up at a California UPS facility and then travels on UPS to me in Arizona. Generally takes 3 to 5 days before it shows up at the CA UPS facility.
Lizzie, I;ve gotten the same message and others similar to hers. Says something like, sorry but your package did not make it on the truck. There will be a delay. this is happening more frequently.
This way they can charge us, because it is shipped on their end, but still sitting in HSN facility.
Thanks, Trekky. That’s a new one for me. Haven’t ever seen that one.
Posted in Customer Service
10.03.17 1:34 AM