I just had an emergency come up and I have to leave town for a couple of days. Problem is I have some packages due to arrive from HSN and UPS tells me that HSN won’t allow me to change my delivery date. why, why, why would you do that? I am the one that has to pay the fee for changing the date. Now it is possible that my packages will be stolen off my front porch again and no I do not have have a neighbor that I would ask to go get a very heavy package off my porch and take it to their house.
HSN will not allow me to have my package held for will call at the local UPS depot. Instead they want me to pay $5 to have it held at a UPS Store. This makes no sense to me. I was told I could reschedule it but also for $5 otherwise they will try for the next two days. I have been having packages held at the UPS depot for years from HSN and other stores. This is the first time I’ve had this issue. Now if I am not home when they try to redeilver the package will be sent back. Lovely service.
HSN really needs to lift this restriction, I’ve already had a recent missing or lost package from a UPS delivery. Had to go through the headache of filing a claim and waitiing for HSN to redeliver those items at no cost to me. All of this could have been avoided if I was allowed to retrieve a package from my local UPS pickup/dropoff. I don’t understand why it’s so complicated. Every other company/seller I purchase from online has no issue with allowing me to pick up my deliveries.
i need to change my delivery adrees , how do i do tah?
I have written to and called HSN and UPS multiple times regarding thE riducuous restrictions that HSN has applied to the management of UPS shipments both ground and Surepost. I pay an annual fee to be able to manage my shipments to ensure safe delivery of my packages.
HSN is the ONLY vendor that restricts this ability. The only option now is to have my package delivered to the UPS main warehouse, many, many miles from my home. No other vendor does this.
PLEASE UNRESTRICT UPS MY CHOICE DELIVERY OPTIONS. IT IS VERY IMPORTANT TO THE SHOPPERS HERE THAT WE CAN HAVE OUR PACKAGES DELIVERED TO A SECURE UPS STORE AT WHICH YOU HAVE TO PRESENT YOUR GOVERNMENT I.D. TO PICK UP PACKAGE OR TO HAVE THE PACKAGE DELIVERED TO OUR HOME ON AN ALTERNATE DAY. PLEASE.
SHERALA, I’m sorry that you’re not able to change the delivery date of your package. If you’re concerned your orders will be taken from your porch, you can request the items be returned to the shipper. I’m very sorry for this inconvenience.
I bought a set of 100 as well. I’ve been patiently waiting for a few months for a good deal on them. They said it’s the only hanger TS of 2015. I wonder if that means no Gifts by the Dozen hanger TS this November or just no hangers-only sets.
It was a fantastic TS! Hopefully she will do it again .
Posted in Customer Service
05.19.15 10:07 PM