How do I add my photo to my profile? I went to the update page and under the grey face clicked on update and nothing happens, it just sits. No spinning or anything to let me know something is being worked on. Anyone else have this problem and how did you fix it so you could add a picture to your profile? Thanks
Hi KurtKat8, just go to your account, click on My HSN Profile and select “Edit Profile Image”. A browse button will appear for you to upload your image. If you continue to have difficulty, let me know the device and browser you are using.
Hi, KurtKat, do you already have a picture downloaded to your computer that you want to use for your avatar?
If you do, then these are the steps that I followed:Click on Account at the top left. Then scroll down until you see My Profile. It’s on the lower right. Click on it.A box will have opened. You do not need to fill anything in the box to put in your picture. (I already have a picture, so mine may look a little different than yours) You should see your gray picture in a box. Under the box, it may say Delete Profile Image and/or Edit Profile Image. If it says Delete Profile Image, then click on that and then click on Save–it’s down the page a bit.Then click on Edit Profile Image. You may only have this one to do because you don’t have a picture in the box already. A box will open. Click on the word Browse. That will automatically open your picture library.Find the picture that you want and LEFT Click on it. You will see that the name of that picture will show up toward the bottom of the picture library. Click on the word Open at the right bottom of the Picture library.Then in the box on the profile, click on Upload.Your picture should now appear in the box on the profile box. IT IS NOT GOING TO SHOW UP AS YOUR AVATAR YET.Click on Save.If you did it correctly, I believe a message will appear in the profile box that says that the picture was sent and that it might take 24-48 hours for it to get approved.That’s all there is to it. In a day or so, you should have an avatar with a picture in it.See..wasn’t this easy?!! You might want to write these directions down so that you can see them while you’re doing the work.Clicking on Save each time is extremely important. Also the picture you use has to be a certain size–between 300×300 and 600×600. Most pictures will tell you the size when you let your cursor go over them in your picture library.Let me know if you have any problems or if something looks different than what I described. I am often on the "JPA-8 Just Playin’ Around" thread in case I don’t see your reply here right away. (It’s on the Community Forums).I see that it says that you are a New Friend. Welcome to the HSN Forums. I’ll be looking forward to seeing your avatar and reading your posts.
Posted in Customer Service
10.26.15 10:17 PM