Very unhappy with HSN. Bought 2 Fitbit Versas for Christmas thinking we had the payment options (fitpay) because that is what is shown during the presentation of the device. Host says look at all the options you have. Only to find out they were using the special edition fitbit. Finally get around to using the Fitbit to find out I have the wrong one and HSN wont exchange because it’s pisst the 30 days. VERY UNHAPPY. I know it’s my fault for setting up the device ro late but I think it’s HSN’s finally as well
@eb92881, I’m sorry you’re unhappy. It is true they are beyond the return time frame but we’re also unable to issue exchanges for different items. These have different item numbers and have a different price. I can not help you with an exchange but if you want to return I can help. Since this is past the return time frame, you’ll need to pay for the return and the refund will be issued in Spendable Ka$h(in-store credit) once the return is received and processed. Please let me know if this would work for you.
Would you be able to provide the return labels and deduct from the dependable cash we receive?
ok – what do i need to do to return the 2 fitbits and receive the credit inSpendable Ka$h(in-store credit)
@eb92881, you’ll need to include your name, order number and phone number associated to your account in the return so we can process your refund in a timely manner. Please send the items to the address below:
857 Mountain View Drive
Piney Flats, TN 37699
waiting on response –
will you provide the return label and deduct from the amount of spendable cash i will receive?
Posted in Customer Service
2 months ago