To Whom it May Concern:
I am not happy with my recent experience. I shipped back a few returns which included jewelry items and 2 clothing items. I received emails for the returns. I saw that one clothing item was not listed on the email. I checked my Order History and verified that the item did not seem to have been returned. I emailed Customer Service and was told that I needed to wait 8 days and then I needed to call Customer Service so they could manually credit my account. I find this unacceptable as HSN has made the error, why is the onus on me to have to waste my time calling back in 8 days?
Today, I rechecked my Order History online and my HSN Credit Card to confirm that the return was still not credited. I also saw that I was debited twice for the return label (once from the Jewelry Dept. and once from RTW) and then given Spendable Kash. I sent the items back in the one box to avoid this scenario…..
I just called Customer Service. I was told that a credit for the missing returned item can actually only be given 1 day after 8 days, so that I need to call back again on Friday. Are you kidding me? It’s your problem. You lost the item. Your process has the flaw. Is the mystery warehouse fairy going to find the missing item and credit my account during the next 2 days? I find this hard to believe, since the only one that knows this error occurred is me. It isn’t like Customer Service emailed the warehouse to look for the item or the returned box that has probably been trashed. HSN – If you need 8 days, fine, but why do I have to keep calling back??????? You call me. You email me. You manage it. You fix it.
When I asked Customer Service about why I was debited for the Return Label twice, the representative told me that once Spendable Kash is issued that is that. Once again, not my problem, you made the mistake and should fix it. I asked if the best way to avoid this "double dipping" of HSN hitting my credit card for the return fee is for me to include a large sign with my return, "Please do not charge me multiple times for this return label, one label, one fee." Is that the correct approach?
Looking forward to calling back on Friday to further discuss.
Resolved. Thank you HSN for taking care of this 🙂
at least your getting some response, I sent an item back 3 weeks ago and can’t get any information on the location or if returned to the coorect palace.
GlassSlipper, I’m sorry to hear of your recent experience. I’d really like to help with the items that haven’t been credited for return. Please send me a Private Message with the order numbers for the items that have not been credited.
Ok . THanks. And I realize I may not be in that first 10,000, but here again it’s an easy and safe way for me to donate.
it usually shows up when it is valid. on this i’d guess 6/01
Posted in Customer Service
05.01.15 5:53 AM