Unable to open posts
I tried to reply to @aw13‘s post at https://community.hsn.com/forums/fashion/can-anyone-id-the-jeans-on-the-hsn-homepage-today/721470/. The post won’t open, nor can I reply to it. It just keeps redirecting back to the main commmunity page.
I created a new post to reply to aw13, at
https://community.hsn.com/forums/fashion/aw13-jeans-on-the-homepage-are-595-298/721511. After I posted it, that post won’t open either. I was able to go in and edit it, to add the item number to the subject so she’ll see it.
This problem happened on 3 different browsers, computer and phone. Why won’t they open? Do they open for you?
It’s all taken care of, @thisgoesto11!
It seems the word “homepage”, in the subject line was redirecting you to the main page. Words and characters are coding which can act as a form of navigation for posts. It’s best to avoid using words like “home” and “page”. We apologize for the inconvenience and hope you continue to post with us.
Thanks @hsn_jordan. Evidently this isn’t the first time, I found an old post from last year. IMHO, the code writer needs to take a look at the code. Avoiding commonly used web words in a subject line isn’t the way to take care of a problem that only happens here.
Not opening for me either!
Posted in Customer Service
03.09.18 10:19 PM