TS Puzzle 6/23 Not the same as the TS displayed
I’m getting The Wonder Core (567-954) that is a This Day Only for the puzzle. I notice it’s on sale for $69.95 which is more than the Ecoegg that is being displayed. Does that mean that the prize for today is $69.95 instead of $29.95?
You’re right, Erica, I hate that question. I had not done it, but I went and did a couple experiments. I do my best not to clear cookies on IE or Chrome because I use my computer for business and I have too many client websites that would require client help to reset if I erase the cookies. I cleared cache in Chrome and went back in through HSN.com. I got the correct puzzle.
I then cleared both cache and cookies on Edge and came back in through HSN.com, but I still got the exercise equipment. Don’t know enough about how the puzzle works to understand what’s happening. I do know that several other people told me they are getting the exercise equipment and they clear cache and cookies frequently. One of them actually got the right puzzle on IE and the wrong one on Chrome and Edge. CORRECTION: After she had the right puzzle on IE, she cleared cache and cookies, and now she has the wrong one on IE and the right one on Chrome. She had taken screenshots, so she’s sure.
The fact that clearing cache on Chrome fixed the problem makes absolutely no sense to me since the Wonder Core hasn’t been a TS for quite a while and I play the puzzle everyday.
Maybe if you pass this info on to the Arcade Team, they can figure out what’s happening. I have sent them screenshots per a previous request when I told them about the shoe that was a TS a week or so ago–I got white, a friend got black.
do you know that Chrome allows you to clear only certain cookies if you don’t want to clear them all? Go to:
Show Advanced Settings…
Content Settings… (under Privacy)
All Cookies and Site Data… (under Cookies)
In the Search box, type hsn
Click Remove all shown.
Since I went to Windows10 about a year ago, I can’t remember having to clear cookies/cache in Chrome in order to solve a game problem. I am seeing the Toy Chest loading problem that others are experiencing, but I haven’t seen where clearing c/c solves that.
Thanks, boodlemum. I hadn’t seen that. That would work to keep the techs happy even though, like you, I don’t think it solves much.
Posted in Customer Service
06.24.17 11:15 PM