Trojan Horse Alert!
I keep getting a pop up message when I go into your arcade that I can’t play videos on this website (total B.S. because I tried and I can) and that I need to update my Adobe Flash Player. I looked this up online – I have a Mac, and my Chrome browser automatically updates Adobe, so these messages are bogus and if you download the new “Flash Player” it’s actually a Trojan Horse virus!!!
This is only coming up on your website, so you should probably get your tech guys on it ASAP!
It works fine in Safari. Apparently HSN doesn’t like Google Chrome anymore.
We’ve still got a problem. My Adobe is all up to date, and I keep getting those pop ups. Everything is working on other websites, getting live feed videos just fine, just not on HSN.
I went into my settings, and the automatic update was set to off! I logged in, and there is a legitimate update of Adobe available. I trust it, because I went into my system settings. Sorry for the false alarm. :womanembarrassed:
I’m glad you were smart enough not to download it! This isn’t actually connected to our website though. I would recommend checking your browser settings. You’ll want to be sure you have your pop up blocker on as well. 🙂
Posted in Customer Service
07.02.16 9:36 PM