I bought an LG L33L back in August. I folllowed all the setup directions, but still cannot conect to the interner when away from wifi, cannot get my minutes etc to show anywhere, keep getting messages that tracfone items are not available and to try again, whick I have done numerous times. I have even called tracfone 4 different times for help and they keep transferring me to ‘another’ supervisor and eventually get disconnected. I AM EXTREMELY DISSATISFIED WITH THIS TRACFONE AS IT DOES NOT DO WHAT YOU ADVERTISED. I HAVE PURCHASED 2 OTHER TRACFONES FROM YOU AND HAVE HAD NO ISSUES. THIS IS MY FIRST "SMARTFONE" BUT I GUESS IT IS TOO SMART FOR ME!!!!!!!! UNFORTUNATLY I HAVE LONG PASSED THE RETURN POLICY DATES AND SO I AM STUCK WITH A SMARTFONE THAT ALLOWS ME TO DO VERY LITTLE. I GUESS THAT I AM NOT SMART ENOUGH TO USE IT PROPERLY. ALL I WANT IS FOR SOMEONE TO HELP ME GET THE MOST USE FROM IT, FOR SOMEONE THAT IS TECHNICALLY CHALLENGED
Hey TONYJOEDE, I had a tough time contacting Tracfone –
I found this phone number worked better – 1-800-378-9575.
Hello , I’m sorry you’re feeling stuck with your LG Sunset 4.5″ 4G LTE Android TracFone. We aren’t able to provide the technical support assistance you are seeking, however, I do suggest that you give the manufacturer another chance to assist. Please take a fresh look at the Users Guide for accessing your data plan outside of Wi-Fi. then, if you need help, I’d suggest calling the warranty service and ask to speak to a Supervisor. Your phone is covered under the manufacturer’s 1-year limited warranty: 800-867-7183
Thanks Stella for all your detailed info. It was so kind of you to go thru all that detailed info. I bought all that as I wrote above & of all things 2 weeks ago I went to my beauty supply house ( I still keep my cosmetology license but haven’t practiced in years I just like getting my brand names at cost) & of all things spent $123 wholesale in Purelogy products LOL. Love Purelogy but I guess this will be setting in my vanity when this Tweaked arrives. The way he spoke last night one of the TSV sets will last at least 2 months so the way I look at it I bought 8 months of product. Oh well, better to have 2 much than not enough right? Thank you again & have a blessed day 🙂
Posted in Customer Service
07.23.15 2:23 PM