Today's Special Puzzle prize
As was reported in the community I have gotten a picture of a Minolta Camera for the puzzle both yesterday and today. (I have cleared cache and cookies and come in through HSN.com to no avail.) Today the item page is saying it’s a today’s special. It’s cost is higher than the today’s special being shown. Will the person winning the gift card get the value of the higher priced today’s special? HSN might need to clarify their info about the prize in the rules since the Arcade Team doesn’t seem to actually control what picture is coming up. (At least that’s what they told me when I emailed them several months back because so many of us got different puzzles than the displayed TS several days in a row.)
I just clicked on the Today’s Special link at the top of the page and it pulled up items for as much as $399.95 for the TS and $799.99 for the TS2.
Thank you, Krissy. I did get an email from the Arcade Team saying having the same puzzle for 2 days was their error and they’re working on it. I’d still like to know, though, what the policy is on the prize when there are multiple today’s specials and the puzzle is different than the one being showcased.
I’m very sorry to see that you’re having this experience, @ Lizzie818. Please report this to the HSN Arcade team. Make sure to include your questions regarding the prize. You can find the HSN Arcade team contact info in the HSN Arcade Help & FAQ section.
Thanks, Ryan. I had already reported the puzzle picture to them; but I’ll go ahead and pose the prize question to them, too.
Thanks for asking for clarification, Lizzie818. I wondered the same. Seems to me the winner would have a good case to expect the larger pay out. 💵💸
Posted in Customer Service
11.21.17 8:26 PM