Today’s Special Puzzle not loading
Since Thursday the puzzle won’t load. There are several posts concerning this on the HSN Arcade community link. After receiving Arcadium goes to a blue screen with the HSN logo in the bottom right corner. The puzzle doesn’t load at all. I’m using my new IPad with current system updates. I’ve tried clearing, cookies, cache and history plus restarting. Doesn’t help. Thanks
I’m very sorry to see you’re having trouble with the HSN Arcade, @alie. We’re aware of the troubles some users are having especially on mobile devices. We’re currently working towards a resolution but it may be some time before we have it corrected. Please let me know what OS you’re currently using to help with our efforts.
HSN_Ryan IPad iOS 11.2.6 I also encounter the same problem on my Samsung tablet android 5.0.2. Thank You Ryan. Everything was fine with the puzzle until 3/15 Thursday morning just after midnight.
Same problem and time frame. Solid puzzle with HSN Logo. I took usual action; cleared cache and cookies. Restarted laptop. This didn’t help this time. I’ve tried Chrome, Edge, Firefox, same results. Windows 10 OS.
Seeing the same thing on my laptop running Windows 10 (Home version). Last worked correctly around the middle of last week, probably Wednesday-ish. Same symptoms as others are describing – blue/green background with a HSN logo in the lower right corner, and a faint HSN in the upper left background. Same results with multiple browsers.
The puzzle has been a blue screen with the HSN logo in the bottom right corner for several days now. I am using a PC on Windows 10. I have tried both Chrome and IE.
There have been two different problems with the Today’s Special Jigsaw. They both started around the same time. It could be that the Today’s Special information is not able to be accessed by the games.
On my Android 5 and 6 phones, I don’t even get to the Start button screen. After a quick Arkadian splash, it goes to a blue screen with the HSN logo in the bottom right. There’s no way to start the game, no puzzle to play.
On my Windows 10 PC, I get the “blue puzzle” with “There’s no place like HSN” in the lower right that I can play and get a score for. It’s just not very interesting.
Using a desktop only to do the puzzle, but getting the same blue/green
puzzle since last Friday, I think. We have a Gateway desktop that
runs on Windows 10.
I also tried accessing it through the Google Chrome browser on the
same desktop computer, but nothing at all showed up….just a blank
space where the puzzle should be. Hope that helps, because I’d
like to play the puzzle again and try for the prize! 🙂 JollyJelly
Same light blue screen with the HSN logo in lower right corner, and no puzzle to play. I am on an iPad mini 4 with IOS 11.2.6, most recent update. Hope you get it figured out!
I started having problems last Thursday with the puzzle. I always clean out my cache/cookies every week an my Adobe Flash is up to date. I’m on Firefox browser an use a laptop.I had this problem before when you were up dating to this new system. Then when the new programs were done I could play again until last week. I cannot even get the puzzle to come up on Microsoft Edge anymore.
I, too, am showing the blue screen with the HSN logo instead of a picture of the TS on the Today’s Special Jigsaw Puzzle, and have since late last week. The puzzle worked fine just minutes before midnight, but when I tried the new one just after midnight I just got the blue puzzle. I have Windows 10 with the latest updates, and use Firefox Quantum 59.0.1 (64-bit), but have also had the same blue puzzle on IE, Microsoft Edge, Chrome and on my iPad Mini 2 with IOS 11.2.6,
I had a similar problem for several months last year where I had the blue puzzle on Firefox, but was able to play with no problem on IE. I never figured out what was going on but the problem spontaneously cleared one day, going away just like it arrived…mysteriously.
Thanks for your help with this puzzle problem!
The problem was resolved somehow on my Intel PC running Windows 10. Works on Chrome and IE.
Hooray! It’s working….THANK you Ryan!
Posted in Customer Service
03.23.18 6:57 AM