Three Pieces Missing to My Emma Fox order
I order an Emma Fox purse. Included is suppose to be two cosmetic bags and one dust bag.
The order has the two cosmetic bags missing, and the dust bag is also missing. According to the infomercial, the cosmetic bags are a 20 dollar value.
I am not happy with the fact that I received a partial order.
It sounds like HSN sent me a returned product?
I’m sorry to hear this arrived missing these extra pouches and I’ll make sure to report it to our quality teams. Regrettably we do not have any inventory left to set up an exchange for you, but I do have some options. I can offer a partial refund of $10.00 to keep it as is, or I have waived the return shipping for you to send it back to us for a full refund. Please let me know what you’d like to do.
Posted in Customer Service
08.31.16 11:58 PM